delivery manager (branch & corporate telephony).

Your key responsibilities include:

• Managing platform Vulnerabilities and resolution.
• Managing the platform Continuous Improvement and Service Improvement program.
• Managing Change Control submission for the service.
• Managing overall services deliveries performance including MTTR, OLA, SLA.
• MS Teams Phone service stability and deliver related project work on time with optimal cost benefit.
• Identify opportunities and ensuring all CIs and SIs deliveries meet their target dates.
• Identify MSTR and TF systems’ Risks and address them promptly.
• Ensure DR/BCP plan is updated and successfully tested yearly.
• Complete all company’s mandatory training on time. Including OHS, Risk and Compliance.

What do I need?

Essential:

• Experience Min of 5 years MS Teams Phone services.
• Microsoft Graph experience.
• Advanced-level proficiency in PowerShell scripting and Power BI.
• Min of 8 years’ experience in planning, implementation, and support of Telephony services infrastructure in a medium to large enterprise environment.
• Experience with Technical Document writing e.g ITSD, SSD.
• Min of 2 years Data NW experience.
• Certified ITIL foundation or higher.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.