data entry operator.

The Payment Officer is responsible for the provision of timely and accurate processing of high volume provider accounts and client reimbursements. As account types and their level of complexity vary greatly, the Payment Officer is required to resolve account issues using strong problem solving skills and stakeholder engagement to ensure all accounts are processed and paid in a timely manner.

Key Responsibilities:

• Accurately enter and update data into company systems, ensuring all records are current.
• Process provider accounts and client reimbursements with precision.
• Manage medical treatment costs to verify eligibility for the medical excess threshold.
• Oversee the electronic data interchange (EDI) system, ensuring seamless payment processing for large providers.
• Communicate directly with providers to resolve payment and data discrepancies.
• Review and action business and system reports to meet payment targets.
• Provide expertise in resolving complex account and data entry issues.
• Participate in continuous improvement initiatives and special projects.

Problem Solving:

• Rotate between data entry, payment processing, and problem-solving tasks, applying LEAN techniques.
• Identify and implement process improvements to enhance data accuracy and payment efficiency.
• Utilize inbound and outbound calls to support providers, clients, and internal stakeholders, reducing errors and resubmissions.

Key Selection Criteria:

• Having strong Data entry speed is essential for the role.
• Relevant tertiary qualifications in business, administration, finance, or related fields.
• Experience in high-volume data entry and account processing with a focus on accuracy.
• Strong problem-solving skills with the ability to identify and resolve root causes promptly.
• Expertise in using relevant systems, including AVANTI, CPS, and MS Office programs.
• Demonstrated ability to provide quality customer service in a fast-paced environment.

Apply for the role ASAP!!