customer service representative.

Full Time Customer Service Role!

Monday to Friday
8:30am to 4:30pm

Location: Tullamarine

Our client is based in Tullamarine & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. If you are looking for a Customer Service role where you are deeply dedicated to helping customers, working within a KPI environment and delivering outstanding customer experiences then this role is for you.

In this role, you will be responsible for:

• First point of contact for all incoming calls and enquiries
• Ensure the highest level of accuracy with customer requests and bookings.
• Administration tasks as required
• Communicate clearly and concisely to ensure customers receive correct information.
• Making outbound calls to advise of completion of jobs
• Meeting KPI targets
• Liaising with operations to ensure prompt and efficient service
• Working within a team

To be successful in this role, you will have:

• Previous customer service experience (transport background preferred)
• Commitment to providing excellent customer service and administrative support
• Ability to work independently or as part of a team
• SAP experience preferred
• Working knowledge of MS Office applications (Word, Excel, and Outlook)
• A friendly and proactive approach to the company that you are representing

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.