customer service representative.

Role Purpose:
The position is responsible for sourcing and managing candidates within specific industry sectors, ensuring a strong talent pipeline to meet current and future client needs. You will also provide sales administration support for your team.

Key Responsibilities:

1. Candidate Management:

• Build and maintain strong, trust-based relationships with candidates.
• Conduct screening, interviews, reference checks, and onboarding activities.
• Manage candidate check-in calls and visits.
• Partner with universities, TAFEs, and RTOs to establish talent pipelines.
• Initiate sourcing activities, including job postings, networking, and referrals.

2. Deliver High-Quality Service:

• Provide compliant candidates to the consulting team.
• Ensure efficient processes from application to work readiness.
• Collaborate with consultants to attract, engage, and retain candidates.
• Participate in team meetings to share knowledge and insights.

3. Administrative Support:

• Handle ad hoc administrative tasks to support team goals.
• Ensure compliance with company policies, procedures, and legislative requirements.
• Monitor and follow up on compliance and reference checks.

Key Competencies & Skills:

• Customer Service: Demonstrates exceptional client and candidate service with problem-solving and customized solutions.
• Relationship Building: Builds strong, meaningful connections with stakeholders, fostering collaboration and trust.
• Sales & Persuasion: Influences and motivates others through credible insights and negotiation skills.
• Self-Motivation: Proactively drives results and exceeds targets with tenacity and resilience.
• Commercial Awareness: Understands market trends and operates strategically to grow the business.
• Resilience & Adaptability: Thrives under pressure, embraces change, and learns from setbacks.
• Planning & Multitasking: Effectively prioritizes tasks, manages time, and aligns actions with objectives.

Desired Background:

• Proven customer service experience.
• Strong interpersonal and communication skills.
• Familiarity with recruitment processes or sales is a plus.