job details

Customer Service Representative - Storm Season ...

Located in South Brisbane - hybrid options & free parking!
Full time contract - multiple opportunities available
Gain experience with one of Queensland's top leading insurers!

About the role:

Our team is currently pipelining and shortlisting for full-time customer service call centre opportunities. In this role you will be responsible for taking inbound calls whilst providing exceptional first point of contact for members and policy holders.

This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.

What’s in it for you?

Competitive hourly rate & employee benefits
6 month contract with potential for extension & permanent opportunities
Comprehensive training & development
Monday - Saturday roster 7am-7pm (weekends on rotation)
Hybrid working options available (under the discretion of your team leader) full work from home kit provided

Your skills & experience:

Experience in customer service - call centre desirable
Hospitality and Retail experience encouraged
Ability to navigate dual screens
Intermediate computer literacy and high attention to detail
Be open and eager to learn new process and new systems
Strong communication skills and proven experience in negotiation and managing difficult calls
Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
Previous exposure to insurance and claims (Motor and Property would be advantageous)

Key Accountabilities:

Taking high volume inbound calls from members and policy holders
Provide customers with optimal customer service including quality and timely decisions
Develop specific knowledge around products and policy services
Manage policies and procedures and meet legislative and business requirements

If you are interested, please submit your resume today! We are currently pipelining for this role, to express your interest for this contract opportunity please apply and one of our team members will be in contact - background checks will be required.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service Representative - Storm Season

Located in South Brisbane - hybrid options & free parking!
Full time contract - multiple opportunities available
Gain experience with one of Queensland's top leading insurers!

About the role:

What’s in it for you?

Competitive hourly rate & employee benefits
6 month contract with potential for extension & permanent opportunities
Comprehensive training & development
Monday - Saturday roster 7am-7pm (weekends on rotation)
Hybrid working options available (under the discretion of your team leader) full work from home kit provided

Your skills & experience:

Experience in customer service - call centre desirable
Hospitality and Retail experience encouraged
Ability to navigate dual screens
Intermediate computer literacy and high attention to detail
Be open and eager to learn new process and new systems
Strong communication skills and proven experience in negotiation and managing difficult calls
Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
Previous exposure to insurance and claims (Motor and Property would be advantageous)

Key Accountabilities:

Taking high volume inbound calls from members and policy holders
Provide customers with optimal customer service including quality and timely decisions
Develop specific knowledge around products and policy services
Manage policies and procedures and meet legislative and business requirements

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience
1 year
skills
Insurance, claims, car, motor, property, home, general insurance, storm, weather, contract, lodge, customer, customer service, call center, call, inbound, outbound, administrative, admin, administrator, retail, hospitality, debt collection, sales
qualifications
- High School
education
Secondary School/High School

summary

brisbane, queensland
AU$31.00 - AU$34.00 per hour, super + hybrid opportunties!
contract
full-time

specialism
call centre & customer service
sub specialism
customer service
reference number
90M0655321_7233530137238909572

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Once it is determined whether or not you’re suitable for the role, a consultant will be in touch to discuss your application further.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview and negotiation.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

ebony wall

ebony.wall@randstad.com.au

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customer service representative - storm season.

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

ebony wall

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public sector customer service - disaster season eoi

customer service consultant

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