customer service representative - storm season.

• Located in South Brisbane - hybrid options & free parking!
• Full time contract - multiple opportunities available
• Gain experience with one of Queensland's top leading insurers!

About the role:

Our team is currently pipelining and shortlisting for full-time customer service call centre opportunities. In this role you will be responsible for taking inbound calls whilst providing exceptional first point of contact for members and policy holders.

This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.

What’s in it for you?

• Competitive hourly rate & employee benefits
• 6 month contract with potential for extension & permanent opportunities
• Comprehensive training & development
• Monday - Saturday roster 7am-7pm (weekends on rotation)
• Hybrid working options available (under the discretion of your team leader) full work from home kit provided

Your skills & experience:

• Experience in customer service - call centre desirable
• Hospitality and Retail experience encouraged
• Ability to navigate dual screens
• Intermediate computer literacy and high attention to detail
• Be open and eager to learn new process and new systems
• Strong communication skills and proven experience in negotiation and managing difficult calls
• Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
• Previous exposure to insurance and claims (Motor and Property would be advantageous)

Key Accountabilities:

• Taking high volume inbound calls from members and policy holders
• Provide customers with optimal customer service including quality and timely decisions
• Develop specific knowledge around products and policy services
• Manage policies and procedures and meet legislative and business requirements

If you are interested, please submit your resume today! We are currently pipelining for this role, to express your interest for this contract opportunity please apply and one of our team members will be in contact - background checks will be required.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.