• Liaise with customers and carriers
• Answering calls and customer queries
• Further investigation of freight queries
• Data Entry
• Following up all phone calls with an email to confirm all details are correct and have all quotes and notations in writing.
• Providing successful Account Management techniques to support the ever-growing client base
• Manage and maintain the relationship of any major account in your given portfolio.
• Control the service levels (pick up and delivery windows) to optimise client satisfaction each day, each week.
• Provide constant feedback to management on the progress of the account: Including, problems, faults and areas of improvement needed as well as passing on information regarding urgent bookings / priority jobs.
• Constantly liaising with the clients as well as carriers in regard to consignments
• Attention to Detail when making notations and placing bookings
• Any other office duties that are deemed necessary
If you are interested in this role, please email mahek.anand@randstad.com.au , with an updated CV, to discuss further as soon as possible.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.