Randstad is excited to partner with one of the world’s largest recycling, service, and water companies. Our client, a family-owned organisation headquartered in Germany, boasts over 40,000 employees across four continents. They are on the lookout for a Customer Service Officer to join their vibrant team in Rocklea.
This is your chance to contribute to a global company making a difference in sustainability while enjoying a supportive workplace culture and opportunities for career progression.
The Role:
As a Customer Service Officer, you will deliver exceptional service to new and existing accounts, focusing on account maintenance, dispute resolution, and administrative support. You will collaborate closely with internal teams to ensure a seamless experience for customers and play a pivotal role in daily operations.
Key Responsibilities:
- Manage customer complaints and enquiries, escalating major issues as needed.
- Maintain the Waste Issues Register (WIR) and process credit requests accurately.
- Update customer information and coordinate bookings, service variations, and ad-hoc requests using Salesforce and WastEdge.
- Work with sales and operations teams to address customer needs effectively.
- Assign new business leads to the appropriate sales representatives.
- Provide coverage for the Customer Service Supervisor or Sales Manager when required.
- Foster strong relationships with customers and internal stakeholders.
About You:
...
The ideal candidate has:
- Prior experience in customer service and administration, ideally within logistics or transport.
- Strong communication and problem-solving skills.
- A proactive attitude with excellent attention to detail.
- Familiarity with CRM systems such as Salesforce (preferred but not essential).
- The ability to start immediately and work full-time hours.
Benefits:
- Be part of a global leader committed to sustainability and innovation.
- Join a company with a social, supportive culture and plenty of growth opportunities.
- Explore potential career pathways, including logistics coordination and internal sales roles.
How to Apply:
Don’t miss this opportunity to kick-start your career with a leading international organisation. Apply through this platform or by emailing your resume to bri-bsc@randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
