customer service officer.

The company

Randstad is currently seeking a Customer Service Officer to join a respected and well-established client in the premium building supplies industry; based in Adelaide’s Northern suburbs.

The role is offering full time hours Monday - Friday (with one additional Saturday morning a month) to join a highly motivated and successful customer service team. While initially a temporary role, there is strong potential to become permanent for the right candidate.

If you are passionate about providing exceptional customer service, being a team player, have great attention to detail and have a willingness to learn new skills this company is for you!

The role

• Provide an exceptional customer experience to all customers
• Handle all inbound and outbound calls to service a wide range of customers
• Building strong relationships and managing expectations of clients and key stakeholders
• Ensure that all sales enquiries are answered in a prompt, professional and courteous manner via phone, email, and digital channels
• Receive, process, and verify the accuracy of sales orders using inventory management systems, including SAP

Skills and experience

• Demonstrated experience in customer service with a passion for servicing customers and clients
• Excellent communication skills, verbal and written
• Strong PC skills and ability to work on computer-based applications
• High level of accuracy and attention to detail
• Ability to work well under pressure and multi-task
• Excellent administration, organisational and time management skills
• Ability to take on constructive feedback and implement in day to day work
• Team player attitude and have excellent work ethic

Experience in the construction industry is not a requirement but will be viewed favourably.

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