customer service officer - logistics.

Monday to Friday

9am -5:00pm

My client is a National Transport and logistics organisation based in Tullamarine & due to growth we are currently seeking an experienced customer service officer. This role is a permanent full time position.

In this role, you will be responsible for:

• First point of contact for all incoming calls and enquiries
• Ensure the highest level of accuracy with customer requests and bookings.
• Communicate clearly and concisely to ensure customers receive correct information.
• Adhoc administration duties
• Making outbound calls to advise of completion of jobs
• Meeting KPI targets
• Liaising with operations to ensure prompt and efficient service

To be successful in this role, you will have:

• Previous customer service experience (transport background preferred)
• Commitment to providing excellent customer service and administrative support
• Ability to work independently or as part of a team
• SAP experience preferred
• Working knowledge of MS Office applications (Word, Excel, and Outlook)
• A friendly and proactive approach to the company that you are representing

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.