customer service officer - federal government.

• $42 - $45 per hour + Superannuation
• Full Time Hours, Monday - Friday
• Long-term contract in Adelaide CBS

About the role

The Customer Service Officers will provide advice and support to customers in relation to Australian Travel Documents. Staff may be required to rotate duties in both face-to-face counter support and back office support.

Responsibilities may include, but are not limited to:

• Providing customer service to internal and external stakeholders
• Providing counter/reception support for the local offices
• Responding to customer enquiries via phone, email or in person
• Managing the team shared email inbox, appointments and telephone enquiries
• Ensure quality of documentation
• Maintain a high level of confidentiality and professionalism across all duties and responsibilities
• General administrative duties within the office

We are looking for an individual that:

• Proven experience in a government department or a similar business environment is an advantage
• Existing Baseline Clearance will be highly regarded
• Previous or current demonstrated customer service skills
• Advanced skills in word processing, Excel and PowerPoint applications
• High level skills in verbal and written communication and able to deal with external and internal stakeholders at all levels

What’s in it for you?

Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.

• We offer three pay runs per week ensuring you are always paid within the week.
• Access to My Randstad portal for easy payslip access
• Exclusive access to roles before we go to market
• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
• Access to our employee assistance program services, including counseling services.
• Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.

How to apply:

Click APPLY or contact Dalena Tran on dalena.tran@randstad.com.au for a confidential discussion.

Please note: due to high volumes of applicants only those shortlisted will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.