customer service manager.

My client based in Altona is seeking an experienced Customer Service Manager to join the team. In this role previous experience within the transport and logistics industry is not essential however experience in a management role is needed.

If you are a highly skilled & motivated individual who enjoys managing a team and bringing a can-do attitude to each day, please apply here!

Permanent Full Time - Office Hours Monday to Friday

Location: Altona

You will be responsible for:

• Set performance goals, monitor team performance, conduct performance reviews, and provide feedback and coaching to improve individual and team performance
• Manage a team of 3-5 customer service & administration team members
• Input & look over purchase orders and ensure on time deliveries
• Clear and friendly communication via phone and email
• Showing initiative to enhance processes and suggest ideas for ongoing improvement
• Support the branch in its customer service, sales and service operations
• Develop and implement customer service policies, procedures, and standards to ensure consistency and quality in service delivery.
• Provide a point of escalation for complex or difficult customer issues, ensuring that all customer concerns are addressed promptly and appropriately

To be successful in this role you will have

• Foster a positive and customer-centric team culture that encourages collaboration
• Previous management experience (minimum of 3 years)
• Excellent organisational skills with the ability to multitask and prioritise workload
• Ability to work independently, and as part of a team
• Reliable and self motivated
• Can do attitude