The company
Randstad is currently seeking a customer service consultant to join a valued client in Adelaide. The role is offering full time hours (monday - friday) in a service centre environment. If you are career driven and have a willingness to learn new skills this company is for you!
... The role
- Handle all inbound and outbound calls
- Completing online registrations
- Assisting with online portal
- Ability to ask "discovery" questions to gather the correct information
- Managing expectations of clients and external stakeholders
- Provide exceptional customer service by going over and above to meet client requirements on a daily basis
- Follow legislation and policies that are in place
Skills and experience
Our client is looking for someone with previous experience in a contact centre environment or customer service.
- Demonstrated experience in customer service with a passion for servicing clients
- Ability to work in a high pressure, high volume work environment ensuring deadlines are met
- Excellent communication skills, verbal and written
- Strong data entry skills
- Strong PC skills and ability to work on computer-based applications
- High level of attention to detail and accuracy
- Can do attitude, Proactive and Self-managed
- Team player attitude and have excellent work ethic
Key Requirements
- Full time role - Mon to Fri
- Office Based - Adelaide CBD
- Australian Citizens / Permanent residents only
Next steps
Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to tejal.chhanabhai@randstad.com.au.
Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
