customer service consultant - whv's welcome!.

• Competitive hourly rate of $35.86 p/h plus super.
• Potential to move across into a permanent position (WHV's welcome also)
• Exposure within a leading financial services provider
• Comprehensive training and support

About the Role:

As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment providing a high quality first point of contact for customers and ensure they receive the best possible care.

Your responsibilities will include:

• Assisting inbound customers with general queries via phone while maintaining a first call resolution focus.
• Providing helpful and informative advice to customers regarding relevant financial services products.
• Proactively liaising with internal stakeholders through appropriate channels.
• Ensuring accuracy and compliance with established guidelines and regulations.
• Collaborating effectively within a team, contributing to a positive and supportive work environment.

Working Hours: This role works to a rotating roster across Mon - Fri, 8.00am-8.00pm. This role requires you in the office 3 days per week - flexibility provided.

Skills and Experience:

Our client is looking for someone with previous experience in a contact centre, financial services, or customer service environment.

• Experience working in a contact centre, financial services, or retail environment.
• Excellent communication skills, both written and verbal.
• Strong attention to detail is crucial.
• Strong multitasking skills and the ability to thrive in a dynamic environment.

Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.