customer service consultant - financial services.

What in it for you:

• $300-$600 additional monthly payment based on company performance.
• Discounted health insurance and gym memberships.
• $295 to spend on your health and wellness each year.
• Full training provided across 4 weeks in the office.
• An organisation dedicated to the growth and development of its people, offering unparalleled progression opportunities.
• A diverse and inclusive environment where you are encouraged to bring your whole unique self and ideas to work every day, feeling appreciated and valued in return.

About the Role:

As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment providing a high quality first point of contact for customers and ensure they receive the best possible care.

Your responsibilities will include:

• Assisting inbound customers with general queries via phone while maintaining a first call resolution focus.
• Providing helpful and informative advice to customers regarding relevant financial services products.
• Proactively liaising with internal stakeholders through appropriate channels.
• Ensuring accuracy and compliance with established guidelines and regulations.
• Collaborating effectively within a team, contributing to a positive and supportive work environment.

Working Hours: Rotating roster Mon - Fri, 8.00am-8.00pm. This role requires you in the office 3 days per week however flexibility is also provided.

Skills and Experience:

Our client is looking for someone with previous experience in a contact centre environment or customer service. If you bring experience in financial services or are a recent graduate looking to make your first step, we encourage you to apply!

• Experience working in a contact centre or corporate customer service environment.
• Previous experience in a financial services setting would be highly regarded.
• Excellent communication skills, both written and verbal.
• Strong attention to detail is crucial.
• Strong multitasking skills and the ability to thrive in a dynamic environment.

Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.