customer & sales team leader.

• Deliver exceptional client service by undertaking the following client engagements:
  - Leading and supporting a team of Customer Associates
  - Mentoring and developing the team to ensure best in class customer service
  - Coaching the team to ensure all are performing to their maximum potential
  - Ensuring growth targets by managing end to end pipeline
  - Case manage customer applications from application to settlement, utilising
  exceptional time management and relationship building skills
  - Manage inbound and outbound customer email and web chat enquiries – pre-
  application, we well as support the gathering of documentation as part of
  application assessment and settlement process
• Help to support and build our customer loan pipeline
• Maintain strong record keeping and file management practices to support
  regulatory compliance, excellent client service standards and allow
  product, risk and other management insights at both customer and portfolio level

More about you

• Experience working in Financial Services with related experience in customer
  relationships and sales (or similar)
• Experience in leading and mentoring a small to large team
• Exceptional client management skills combined with engaging communication style
• As with any early stage business, bring an interest and aptitude to put your hand up for other tasks that arise

What you’ll get in return

• Opportunity to join a dynamic, entrepreneurial company with an incredibly supportive
  and welcoming team
• An empowered, inclusive work culture that makes us not only a great place to work, but also a place where you’ll feel valued and able to do your life’s best work
• Career growth opportunities because they truly believe your growth is their growth
• Thorough on-boarding with extensive training and the opportunity to learn 1:1
• Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transport

Your next step

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.