The company
Randstad is currently seeking a Premiums Officer/Customer Advisor to join a valued client in Adelaide CBD. The role is offering full time hours (monday - friday) in a service centre environment. If you are career driven, have a passion for the insurance industry and have a willingness to learn new skills this company is for you!
... The role
- Handle inbound & outbound calls in accordance with service standards
- Respond to all correspondence received by email or post in accordance with service standards
- Ensure employer details are accurately maintained at every interaction
- Actively look for opportunities to improve the customer experience and service delivery and participate in process improvement initiatives
- Gather and analyse information from employers and their representatives in order to make evidence-based decisions and to ensure accurate premium invoices are issued.
- Execute registration processes promptly ensuring adherence to established service standards.
- Apply, policies procedures, and work-practices, relevant to your work
- Educate, promote, and assist employers and their representatives to utilise the clients online services, including online user access.
Skills and experience
Our client is looking for someone with previous experience in a contact centre environment or office based customer service.
- Demonstrated experience in customer service with a passion for servicing clients
- Excellent communication skills, verbal and written
- Strong administration experience
- Strong PC skills and ability to work on computer-based applications
- High level of attention to detail and accuracy
- Can do attitude, Proactive and Self-managed
- Team player attitude and have excellent work ethic
Key Requirements
- Available to commence 7th April 2025
- Full time role - Mon to Fri
- Office Based - Adelaide CBD
- Australian Citizens / Permanent residents only
Next steps
Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to tejal.chhanabhai@randstad.com.au.
Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
