The company
Randstad is currently seeking a customer advisor to join a for a valued client in Adelaide. The role is offering full time hours (monday - friday) in a service centre environment. If you are career driven, have a passion for the insurance industry and have a willingness to learn new skills this company is for you!
... The role
- Handle all inbound and outbound calls in accordance with service standards
- Respond to all correspondence received by email or post in accordance with service standard
- Ensure employer details are accurately maintained at every interaction
- Actively look for opportunities to improve the customer experience and service deliver and participate in process improvement initiatives
- Process registrations and ensure a certificate of registration is issued as quickly as possible and in accordance with service standards
- Process refunds to employers and follow up direct debits and manage stale cheques as required
Skills and experience
- Demonstrated experience in a contact centre environment or customer service with a passion for servicing clients
- Excellent communication skills, verbal and written
- Strong administration experience
- Strong PC skills and ability to work on computer-based applications
- High level of attention to detail and accuracy
- Can do attitude, Proactive and Self-managed
- Team player attitude and have excellent work ethic
Key Requirements
- Available to commence 19th March
- Full time role - Mon to Fri
- Office Based - Adelaide CBD
- Australian Citizen / Permanent residents only
- Must have 2 x covid vaccinations
Next steps
Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to tejal.chhanabhai@randstad.com.au.
Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.