crm business analyst.

Randstad Digital (Formerly Finite Recruitment)

Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs.

Responsibilities:

• Facilitating workshops and other collaboration or research activities with internal and external stakeholders to meet outcomes, such as identifying pain points and designing solutions and opportunities for improvement.
• Producing artefacts as required to assist teams to understand the problem and design an appropriate solution. This may include user stories, journey maps, blueprints, personas, functional requirements specifications.
• Provide input into a solution design that takes into account enterprise architecture, security, information and data management in order to resolve complex issues for both near term business objectives and predicted future needs.

Skills:

• Experience (at least 5 years) in business analysis
• Highly developed liaison, negotiation, and problem-solving skills
• Excellent written and oral communication skills with the ability to convey information clearly and to listen and respond to others appropriately.
• Experience producing analysis and project artefacts such as process maps, functional decomposition models, functional and non-functional requirements, user stories, business cases and acceptance criteria.
• Minimum 2 years’ experience in MS Dynamics CRM Projects

To be considered please click the "apply" button or contact Simmi on 0425763872 to discuss further.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.