Randstad are currently seeking Course Advisor’s to join Australia’s largest MBA provider and leader in online education to work within a busy call centre located in the Adelaide CBD. As a Course Advisor, you will play a key role in ensuring a high level of customer service is provided while actively recruiting and onboarding new students into nominated online programs.
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Tasks include, but are not limited to:
- Onboard new prospective students through regular contact and onboarding process.
- Convert as many generated leads as possible to achieve or exceed sales targets, following the required Sales Methodology.
- Establish a strong rapport with prospective students and build an ongoing relationship, to convert within a timely manner.
- Work closely with Team Leader to provide feedback on lead generation activities such asoutbound email campaigns, networking, corporate events, etc.
- Liaise with Student Central regarding timetabling, start dates, access to the Student Learning Portal and any other relevant information required by the student.
- Liaise with Academic Operations regarding applications for subject exemption and credit transfer.
- Provide a high level of accuracy regarding all administrative tasks related to the role
- Actively and positively participate in training initiatives to improve skills, knowledge and raise awareness of the organisation's internal function and the education industry overall.
The ideal candidate will have:
- Excellent customer service and communication skills
- Ability to build and maintain relationships
- Ability to problem solve and overcome objections
- High attention to detail
- Strong teamwork skills
- Previous experience in customer service and sales
Benefits:
- Competitive pay rate and commissions
- Enjoy the convenience of working in the CBD with easy access to public transport
- Hybrid model - working from home opportunities!
Applications:
If you feel your skills match the above criteria, please attention your CV in MS Word format to Juanita Forster, then click APPLY now! Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.