Are you a team player looking for your next position within Collections?
Work as a Collections Officer for a Call Centre based in Melbourne's CBD.
This role is fully office based and is standard working hours with some shift work when required.
... Role responsibilities:
- Collect payments from clients through inbound and outbound calls
- Managing an inbox of emails
- Assisting clients on any queries they may have
- Assisting clients with making payments
- Being the first point of contact for the call center
- Assisting clients in financial hardship
- Adhering to company KPI’s such as call handling times
- Resolving outstanding debts
- Working within a team environment
To be successful in this role:
- Previous collections experience required
- Call center exposure
- Previous experience working within Telecommunications industry preferred
- Good IT skills and ability to learn new systems
- Ability to work to KPI’s and adhere to company policies
- Good communication skills both written and verbal
- High degree of empathy
- Problem solving skills
- Ability to work in a team environment
If this role is something you think you may be suitable for, please APPLY NOW! For further details, please don't hesitate to get in touch with Chloe.Spiteri@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.