Randstad is taking expressions of interest for multiple debt collection officers. Working in a call centre environment, you will receive and make a high volume of calls relating to the collection of unrecovered debts.
We are currently looking for candidates for our talent pool to be available to provide a high level of customer service. Assignments vary in lengths.
Key duties:
- Proactively supporting clients to recover debts
- Use judgment to make effective assessments and decisions
- Negotiate appropriate actions to recover outstanding and finalising debts
- Provide excellent service at all times in line with procedures
Skills/experience required:
- Previous recoveries/collections experience highly advantageous
- Previous experience in a high volume contact centre environment, with an ability to adhere to KPIs.
- Proven experience dealing with difficult conversations, with strong negotiation skills
- High levels of resilience
- Able to work on rotating shifts Monday-Friday 8am-5pm
- Can undergo a criminal history check to be successful for the role
...
* Please note, this is an expression of interest. *
Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Aoife Bradley - aoife.bradley@randstad.com.au
Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.