Client Services - Mortgages
Your new company
Our client is a new reverse mortgage lender that specialises in helping individuals over 55 unlock the equity they have built up in their home. They operate on the principles of celebration, optimism, trust, approachability, and spirit. Join this growing company that is getting busier by the minute!
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Your new role
- Inbound enquiries from potential customers, brokers or referrers
- Build wonderful relationships with empathy and care
- Conduct inbound and outbound conversations with customers to support enquiries or applications through the sales funnel
- Annual calls to customers throughout the term of loan, as well as managing hardship, customer complaints or requests for information
- Engage in cross-selling, referrals or credit assistance
- Manage inbound and outbound customer email and web chat enquiries – pre-application, we well as support the gathering of documentation as part of application assessment and settlement process
More about you
- Interest working in financial services with related experience in a customer / sales / success focused role (or similar)
- Exceptional client management skills combined with engaging communication style
- Growth mindset with ability to build deep understanding of our products, systems and processes while demonstrating high emotional intelligence and care for our customers
- Intellectual curiosity with great problem solving skills
- Solutions-focused, engaging and consultative team player with collaborative and supportive spirit
- Enjoys working in a fast-paced, dynamic working environment with a breadth and
depth of responsibilities beyond a typical client role
What you'll get in return
- Opportunity to join a dynamic, entrepreneurial company with an incredibly supportive
and welcoming team - An empowered, inclusive work culture that makes us not only a great place to work, but also a place where you’ll feel valued and able to do your life’s best work
- Career growth opportunities because they truly believe your growth is their growth
- Thorough on-boarding with extensive training and the opportunity to learn 1:1
- Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transport
Your next step
Sound like the right role for you? Apply now!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
