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This a full time permanent Client Services Manager opportunity based in Parramatta. The role will require travel to the Wollongong office once a fortnight. You will manage the operations of 2 branches across Parramatta and Wollongong, managing Client Service Officers, Reception and Advice Implementation Specialists.

Support the operational, delivery and FP teams in achieving office objectives
Monitor and distribute client service tasks and duties
Respond to client and staff enquiries
Act as an escalation point on tasks and risks
Oversee day to day duties of staff and ensure superior levels of service is met and delivered to clients
Recruit, assess, coach, develop & lead a successful team to achieve KPIs

About you

Previous leadership and management experience within Financial Services
Demonstrated client services experience
Strong complaint management experience
Ability to work with internal and external stakeholders
Able to identify opportunities and gaps

If this sounds like you, APPLY NOW or send your Updated CV to Lavender.Pham@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Client Service Manager - Parramatta & Wollongong

Join one of Australia's largest multi-awarded superfunds, owned and operated for the benefits of their members, and emphasises a focus on strong, long-term growth and performance.

About the role
This a full time permanent Client Services Manager opportunity based in Parramatta. The role will require travel to the Wollongong office once a fortnight. You will manage the operations of 2 branches across Parramatta and Wollongong, managing Client Service Officers, Reception and Advice Implementation Specialists.

Support the operational, delivery and FP teams in achieving office objectives
Monitor and distribute client service tasks and duties
Respond to client and staff enquiries
Act as an escalation point on tasks and risks
Oversee day to day duties of staff and ensure superior levels of service is met and delivered to clients
Recruit, assess, coach, develop & lead a successful team to achieve KPIs

About you ...

Previous leadership and management experience within Financial Services
Demonstrated client services experience
Strong complaint management experience
Ability to work with internal and external stakeholders
Able to identify opportunities and gaps

If this sounds like you, APPLY NOW or send your Updated CV to Lavender.Pham@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience
3 years
skills
client service manager, client services, financial planning, wealth management
qualifications
- NA
education
Secondary School/High School

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summary

parramatta, new south wales
permanent
full-time

specialism
banking & financial services
sub specialism
financial planning
reference number
90M0665899_0203792103461123164

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lavender pham

Lavender.Pham@randstad.com.au

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client service manager.

job details

experience

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

lavender pham

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