Insurance Claims Team Leader
Your new company
Our client is one of Australia's top not-for-profit health funds. With a legacy spanning over 85 years, they are committed to delivering outstanding health insurance products and services to their members.
Your new role
We are seeking a flexible and experienced Claims Team Leader to join our clients claims team. As a Team Leader, you will play a pivotal role in managing a team of claims assessors, building a culture of service excellence ensuring the team exceeds service SLA’s. You will motivate the team and empower them to achieve business unit, team and individual goals. This role is a 12 month, full time contract.
Key Responsibilities:
- Monitor team and individual productivity through daily and monthly reporting
- Manage and adjust team resources to meet KPIs and SLAs
- Staff performance (KPI’s) are reviewed on a monthly basis and appropriate feedback given in monthly 1:1s
- Regular communication with staff which includes daily huddles and monthly communication meetings with documented agendas and minutes
- Effective people management which includes recruiting, on-boarding, coaching, developing and mentoring team members
Skills and Experience Required:
- Excellent people management skills with desire to learn and develop others
- Sound knowledge of all automated and claims systems including ACMEII, WHICS, ECLIPSE, PreMac, MPPA, HPP/PA, Medicover
- Demonstrated commitment to service quality
- Ability to work under pressure and lead by example
- Excellent verbal and written communication skills
- Ability to adapt positively to frequently changing work practices and needs
- Sound organisational skills and ability to perform required tasks on a timely basis with minimal supervision
Your benefits
- Central Parramatta location
- An inclusive and supportive workplace culture where you can thrive professionally
- Work with a company that will empower you with the necessary skills and tools to support your personal well being journey
- A company which values career development and growth
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on products, including life, pet and travel insurance, as well as discounts at Fitness First gyms and on our Eye Care products
If this sounds like you APPLY NOW or send your updated resume to either graham.shellshear@randstad.com.au or lavender.pham@randstad.com.au
Applicants must be an Australian citizen or permanent resident.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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