job details

WHV's are welcome to apply!

This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities!
...

As a Claims Consultant, your main responsibility will be to manage motor and property claims from start to finish. You will engage with customers through high-volume phone calls and help them navigate through their claims process. This role requires a high level of empathy and the ability to handle stressful situations, ensuring that customers receive support when they need it most.

Key Responsibilities

Manage motor and property processes end-to-end
Provide a high level of customer service for claims involving major losses such as homes, fires, floods
Provide clear communication to address and resolve complex claims issues
Review and decide on claims, following company policy and procedure
Maintain a composed demeanor when managing high-pressure situations
Resolve conflicts and objections with empathy

What We're Looking for in You

Experience in a financial services, call centre, or customer service environment
Excellent phone manner and ability to build rapport with customers
Excellent work ethic and a team player
You care deeply about providing excellent service and making a real difference in customers' experiences
Excellent computer skills
Thrive in a fast paced environment
Positive and resilient, focused on delivering the best possible results

Start date: Mon 31st March - recruting asap.

Working hours: Mon-Fri 8.30am-5pm

WFH: This roles is 5 days a week in the office in the city.

Benefits

Excellent team culture, social events and supportive management
$39.20 per hour + superannuation
Ongoing support to help you succeed in your new role and grow your career
Enjoy the convenience of working in the heart of the CBD close to all public transport
Full-time hours, business hours Mon-Fri
A 6-month assignment with potential for future opportunities

How to Apply:

If you're interested in this exciting opportunity, please submit your application or contact Chris Harrison at chris.harrison@randstad.com.au for a confidential discussion

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

WHV's are welcome to apply!

This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities!

As a Claims Consultant, your main responsibility will be to manage motor and property claims from start to finish. You will engage with customers through high-volume phone calls and help them navigate through their claims process. This role requires a high level of empathy and the ability to handle stressful situations, ensuring that customers receive support when they need it most.

Key Responsibilities

Manage motor and property processes end-to-end
Provide a high level of customer service for claims involving major losses such as homes, fires, floods
Provide clear communication to address and resolve complex claims issues
Review and decide on claims, following company policy and procedure
Maintain a composed demeanor when managing high-pressure situations
Resolve conflicts and objections with empathy

...

What We're Looking for in You

Experience in a financial services, call centre, or customer service environment
Excellent phone manner and ability to build rapport with customers
Excellent work ethic and a team player
You care deeply about providing excellent service and making a real difference in customers' experiences
Excellent computer skills
Thrive in a fast paced environment
Positive and resilient, focused on delivering the best possible results

Start date: Mon 31st March - recruting asap.

Working hours: Mon-Fri 8.30am-5pm

WFH: This roles is 5 days a week in the office in the city.

Benefits

Excellent team culture, social events and supportive management
$39.20 per hour + superannuation
Ongoing support to help you succeed in your new role and grow your career
Enjoy the convenience of working in the heart of the CBD close to all public transport
Full-time hours, business hours Mon-Fri
A 6-month assignment with potential for future opportunities

How to Apply:

If you're interested in this exciting opportunity, please submit your application or contact Chris Harrison at chris.harrison@randstad.com.au for a confidential discussion

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills
claims, claims processing, administration, admin, call centre, contact centre, customer service, inbound, outbound, insurance, banking, finance
qualifications
- Customer service
education
Secondary School/High School

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summary

melbourne, victoria
AU$39.20 per hour, plus superannuation
contract
full-time

specialism
call centre & customer service
sub specialism
inbound customer service
reference number
90M0664772_0741671144008069353

apply with randstad.
Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
we'll give you a call.
Once it is determined whether or not you’re suitable for the role, a consultant will be in touch to discuss your application further.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
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the interview and negotiation.
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start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

chris harrison

chris.harrison@randstad.com.au

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claims consultant - whv's welcome!.

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

chris harrison

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