claims consultant - lodgement.

Our client is a leading general insurance company based in Australia and New Zealand who offers a range of insurance products, including home, car, business, and travel insurance. They provide services to individuals and businesses and focus on risk management and claims processing. They are one of the largest insurance providers in the region, known for its customer service and care for their customers and employees.

The role
This is a lodgement claims consultant role where you will be handling inbound calls from customers who have been affected by the recent weather events in QLD/NSW. You will handling calls and showing empathy to customers who are going through a tough time, gathering information required to start the claims process.

• Act as the point of contact for the customer
• Take thorough information and documentation required and input through the correct channels to start the claims process
• Provide compassion and empathy for customers
• Ensure claim information is compliant with policies and regulations
• Accurate information handling

About you

• Inbound customer service within a call centre (ideally within Financial Services)
• Attention to detail
• Compassion and empathy
• Previous claims experience
• Tech savvy

If this sounds like you, click APPLY NOW or send your updated CV to lavender.pham@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.