call centre operator.

Call Centre Operator - Bereavement Services (12-Month Contract)
Location: Melbourne CBD | Hybrid after Training | Full-time (9:00 AM - 5:30 PM)

About the Role
We are seeking compassionate and empathetic individuals to join a leading Bank as Call Centre Operators within a Bereavement Services team. This is a 12-month contract position located in Melbourne's CBD, with the opportunity to work in a hybrid capacity after training. You will play a pivotal role in supporting clients who are navigating one of the most difficult times of their lives.

Key Responsibilities

• Receive inbound calls from customers who require assistance with bereavement services.
• Provide empathetic, clear, and effective communication to clients during sensitive times.
• Assist clients with navigating account processes, claim procedures, and required documentation.
• Maintain confidentiality and adhere to all compliance and privacy regulations.
• Provide excellent customer service while offering emotional support and guidance.

To be Successful in this Role, You Will Have:

• A strong sense of empathy and the ability to remain calm and supportive in emotionally charged situations.
• Excellent verbal and written communication skills.
• Previous customer service experience, ideally in a call centre or support role.
• Ability to manage sensitive and confidential information with professionalism.
• A positive and proactive attitude towards problem-solving.

Additional Information:

• Full-time hours, Monday to Friday from 9:00 AM to 5:30 PM.
• Hybrid working model after completion of training.
• 12-month contract with the potential for extension or permanent opportunities.

If you’re someone who has a passion for helping others, thrives in a supportive environment, and is looking for a meaningful role, we’d love to hear from you.

How to Apply: ...