Job Title: Call Center Representative
Location: Docklands, Federal Government Sector
Hours: 11 AM - 7 PM
Contract Duration: 12-month contract with potential for extensions
Hourly Rate: $41 per hour
Job Description:
Randstad is partnering with a Federal government department and is seeking multiple dedicated and professional Call Center Representatives. This role involves providing exceptional customer service and support to the government clients and stakeholders.
Key Responsibilities:
- Answering and managing incoming calls in a timely and efficient manner.
- Providing accurate information and assistance to callers.
- Documenting call details and maintaining records.
- Resolving inquiries and directing calls to the appropriate departments.
- Ensuring compliance with government regulations and policies.
- Contributing to the continuous improvement of call center processes and procedures.
Requirements:
- Proven experience in a call center, preferable government call center experience
- Must have minimum 1-2 years of experience
- Excellent communication and interpersonal skills.
- Ability to handle a high volume of calls and manage multiple tasks.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computer systems and software applications.
Desirable:
- Ability to speak another language fluently.
How to Apply:
If you are a motivated individual with a passion for customer service and meet the above requirements, we would love to hear from you.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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