call center - customer service.

📍 Location: Ballarat
💼 Job Type: Full Time hours, temporary role until end of May as of now (potential for extension)
💰 Salary: $40/hr + super

Are you a confident communicator with strong negotiation skills? Do you thrive in a fast-paced environment where you can make a real impact? Join the dynamic team as a Call Center Officer and play a crucial role in helping customers resolve outstanding accounts.

What You’ll Be Doing:

• Managing a portfolio of overdue accounts and working towards successful resolutions
• Engaging with customers via phone and email to negotiate payment arrangements
• Handling disputes professionally and finding fair solutions for both parties
• Processing payments and maintaining accurate customer records
• Adhering to company policies and compliance regulations

What We’re Looking For:

• Experience in debt collection (desirable), call center, or customer service roles.
• Strong communication and negotiation skills
• Resilience and the ability to handle difficult conversations professionally
• Attention to detail and proficiency in using computer systems
• A results-driven mindset with the ability to work towards targets

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