APS6 Service Designer
Location: Geelong, VIC
Salary: $60.26 per hour + super
Start Date: ASAP | Contract Length: 12 months
Eligibility: Australian Citizenship required
Application Deadline: 25th March
Join a Federal Government agency that drives meaningful, participant-focused outcomes!
About the Team
...
The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The team is responsible for designing and delivering Scheme service improvements to enhance participant outcomes and their experience. This experience-design work also aims to improve how the agency’s frontline Service Delivery (SD) teams operate, ensuring a seamless and efficient experience for participants.
Responsibilities:
- Research and identify insights to enhance agency understanding
- Co-create and document current state services and experiences
- Facilitate design-thinking sessions with users to test and improve service processes
- Advocate for participant and stakeholder voices in design work
- Oversee service experiences, ensuring consistency across touchpoints
- Contribute to evaluating proposed solutions and designs
- Assist with system tools and other duties as required
Essential Criteria:
- Experience working in multi-disciplinary agile teams on large projects
- Expertise in service design and developing service design artefacts
- Strong communication, problem-solving, and creative skills
- Ability to drive Human-Centred Design thinking
- Proficiency in qualitative and quantitative research
- Ability to assess change impacts to customers and/or stakeholders
- Comfortable working in a dynamic, changing environment
- Strong skills in stakeholder engagement and negotiation
Desirable Criteria:
- Knowledge of disability, social services, or public sector
- Experience with Jira, SharePoint, and design tools (Miro, Mural, Creately)
Why Join?
- Contribute to meaningful projects that support accessibility and inclusion.
- Work within a collaborative and data-driven team.
- Enjoy flexible work arrangements and professional development opportunities.
Apply now to be part of a Federal Government agency making a real impact.
Only shortlisted candidates will be contacted.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
