aps6 case management.

• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
• Undertaking end to end case management activities, with appropriate line manager input and oversight.
• Resolving matters through case management of applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
• Undertaking case management of complex matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the ART.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the department.
• Preparing and building participant plans to reflect funded supports.

Your profile will demonstrate:

• Case management experience
• Desirable: work experience in disability
• Ability to build strong rapport with internal and external stakeholders
• Excellent communication and liaison skills (written and verbal)
• Australian citizenship

If you are interested in this opportunity, please apply immediately*.

*Please note that successful applicants will be required to undergo a series of pre-engagement checks including but not limited to a National Police Criminal Check, NDIS Worker Screening Check and provide two viable reference checks.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.