Duties and responsibilities:
- Manage a caseload of complaints and investigations
- Make timely decisions to progress or close complaints as a delegated decision-maker
- Communicate effectively with internal and external stakeholders, both verbally and in writing
- Regularly engage with members of the public by phone, email and face to face
- Identify and escalate emerging issues, trends and systemic issues
- Collect, manage, assess, and analyse evidential material and confidential information gathered during investigation activities
- Work effectively and cooperatively as a member of a team, including assisting with and participating in corporate activities, training and mentoring team members as required
- Produce reports and briefs, seeking advice and escalating complex matters appropriately
- Undertake administrative and project tasks as required
Desirable skills:
- Experience in complaint handling, investigations, compliance, application assessment, audit or enforcement
- Excellent research and critical analysis skills
- Strong ability to apply judgement and discretion in decision making
Additional requirements:
- Must have or be able to obtain and maintain a Baseline Security Clearance
- Australian citizenship (mandatory)
If you are interested and match the above criteria, please apply within.*
*Please note that the positions require Australian citizenship and successful pre-engagement checks, including but not limited to a successful National Police Check, Baseline security clearance and two viable references.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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