application support.

As a 2nd Level Business Application Support Specialist, you will be responsible for providing technical support for core business systems and applications. You will serve as a key point of contact for business users and technical teams, ensuring smooth operation and quick resolution of issues. This role requires a blend of strong technical skills, problem-solving ability, and excellent communication skills to effectively interact with stakeholders at all levels.

Key Responsibilities:

• Provide 2nd level application support for core business systems and applications, ensuring issues are resolved in a timely and efficient manner.
• Communicate complex technical concepts clearly to both business users and technical teams.
• Set priorities, plan, and organise your own work to deliver results within agreed timelines, quality standards, and budget.
• Conduct thorough investigations, perform root cause analysis, and develop innovative solutions to complex issues.
• Troubleshoot and resolve issues using technologies such as MS SQL/SQL Server, SQL Databases, MS .NET Framework, and IIS Web Applications.
  Work with cloud-based technologies such as Microsoft 365, SharePoint Online, Power Platform, and JIRA.
• Handle systems integration, testing technologies, and APIs to ensure seamless operation and integration of applications.
• Utilise command tools, shell scripting, and other troubleshooting techniques to resolve issues and install business-critical applications.
• Contribute to requirements gathering, project management methodologies, and testing to ensure effective implementation of solutions.
• Foster strong customer relationships and provide a high level of service, addressing user needs and concerns in a professional and timely manner.
  
  

Essential Criteria:

• Proven experience as 2nd level application support for core line of business systems and applications, with a demonstrated ability to communicate with both business users and technical teams.
• Strong communication skills, both verbal and written, with the ability to explain complex technical concepts to stakeholders at all levels.
• Excellent organisational and time management skills, with the ability to set priorities and meet deadlines.
• Strong problem-solving and investigative skills, with a focus on root cause analysis and innovative solutions.
• Proficiency in technologies such as MS SQL/SQL Server, SQL Databases, MS .NET Framework, and IIS Web Applications.
• Experience working with cloud-based technologies such as Microsoft 365, SharePoint Online, Power Platform, and JIRA.
• Familiarity with systems integration platforms, testing technologies, and APIs.
• Strong application troubleshooting skills, including the use of command tools, shell scripting, and the ability to read programming languages.
• Experience with installation and troubleshooting of business-critical applications.
• Exposure to project management methodologies and requirements gathering.
• A strong customer service focus with the ability to establish and maintain relationships.
  
  

Desirable Criteria:

• Experience with additional cloud-based technologies or IT systems management tools.
• Relevant certifications in IT support, application troubleshooting, or cloud technologies.
• Previous experience in a project management or team lead role.

Apply today by using the link below or email Leonie.woodfine@randstad.com.au

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.