career
A highly prospective vacancy in avionics for an Aircraft Support Engineer role with a Tier-1, global
- Rare opportunity to work with a globally recognised Tier-1 commercial aircraft manufacturer
- Great scope of joining a service team within a growing regional operation
- Training opportunities at the HQ based in Canada
The Company
Our client is a Canadian commercial aerospace giant offering new aircraft manufacturing, engineering, aftermarket modifications, parts manufacturing and flight training services for over 100 years. They currently have approximately 1,200 employees across 3 major provinces within Canada and as well as in markets and distribution hubs world-wide.
They are currently supplying aircraft and avionic engineering services to major Australian flight providers with Qantas and Jetstar being some of their major clients.
Role in brief
An Aircraft Support Technologist/Engineer to join the in-house Service Engineering Systems & Technical Support team to provide technical expertise and solutions for in-service issues related to overall product safety, reliability and maintainability of the aircraft.
The successful candidates must be able to travel to Canada for an initial training period of 2 to 3 months and ongoing training for several weeks per year.
KEY ACCOUNTABILITIES:
- Maintain timely responses to customer queries and technical needs in accordance with business Service Level Agreement and Charging Policy.
- Maintain focus on reducing operator OOS time and increased fleet utilisation.
- Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management..
- Ensure quality solutions are provided in a 24-7 environment through the provision of technical troubleshooting, return to service documentation, and awareness of possible needed modifications.
- Provide on-site assistance at operator's facilities as required.
- Create deliverable such as All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In Service Activity Reports and other fleet communications
- Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives
EXPERIENCE & QUALIFICATIONS:
- A minimum of five (5) years experience in an aircraft maintenance and airline environment.
- An active AME license or have a strong aviation Technical background, or a minimum Bachelor in Engineering Degree from an accredited university.
- Experience in an aircraft maintenance and airline environment.
- Familiarity with Dash aircraft family including DHC-6 Twin Otter, DHC-8 Dash 8, and DHC-515 Firefighter is very much preferred.
- Strong working knowledge of Aircraft Systems, Avionics and Structures and able to function in an extremely fast paced environment.
- Be able to travel internationally on short notice and you are very flexible in terms of working hours to support a 24/7/365 days operation.
- Exceptional ability to deal effectively with customers, in times of stressful circumstances.
- Dynamic oral and written communicator, with strong stakeholder management skills
- Intermediate to advanced level Excel skills preferred amongst other relevant aircraft service management platforms.
Salary and Work Rights
- $150K - $170K + Super depending on industry relevant experience & qualifications.
- Australian Citizens and Permanent Residents only.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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