We are seeking a dedicated Account Manager for our Language Services team to serve as the primary point of contact for external government agencies seeking our expertise. In this role, you will cultivate and manage relationships while addressing client requests, ultimately enhancing their experience with our services.
Key Responsibilities:
- Act as the main liaison between our Language Services team and external clients, fostering strong business relationships
- Engage with clients to assess their specific needs, explaining our services and ensuring alignment with their objectives
- Work collaboratively with internal teams to meet client requirements and fulfill their requests
- Actively gather and respond to client feedback, monitoring satisfaction levels to drive continuous improvement in our services and procedures
- Analyse client behavior data to identify trends and insights, enabling us to adapt our offerings accordingly
- Assist in the quoting process for potential client engagements, providing relevant input
- Maintain detailed records of client interactions and inventory management
- Address and resolve client complaints proactively, implementing process improvements to prevent future issues
- Stay informed about industry trends and best practices to enhance service delivery
- Champion the client experience, advocating for their needs within the organisation
- You will make independent decisions about time and resource allocation to achieve your goals
- Accountability for completing assigned objectives within specified timeframes
- Collaborate with key team members, including communications and language services leadership, to address significant issues
Qualifications:
- Proven experience in account management or a similar role, particularly in a service-oriented environment
- Strong communication and interpersonal skills, with the ability to influence and engage diverse stakeholders
- Analytical mindset, capable of interpreting data to inform decision-making
- Excellent organisational skills and attention to detail
- Knowledge of language services or translation/interpretation processes is an advantage
- Previous experience working for a Government Department
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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