Key Responsibilities:
Project Management and Reporting:
- Develop and manage project documentation (project plans, status reports, and milestones) to track progress and provide updates to senior management and stakeholders.
- Communicate project milestones to the team and stakeholders in a timely manner, ensuring updates on status, timelines, and required actions.
- Monitor project timelines and adjust as needed to ensure deadlines are met.
- Prepare briefings and correspondence for senior officers and stakeholders, keeping them informed on project progress and key information.
Communication to Staff and Stakeholders:
- Create and implement a communication strategy to ensure all staff (permanent and contract) are informed about ICT changes.
- Coordinate and schedule communications to 10,000 staff, determining who needs to be informed, when, and through which channels.
- Develop clear communication materials (emails, newsletters, presentations) to explain changes and their impact.
- Collaborate with leadership and teams to ensure consistent messaging and timely communication.
Risk Management:
- Identify and manage project risks during the change and implementation phases, addressing issues promptly.
- Maintain a risk and decision register, documenting risks and mitigation strategies, and providing regular updates on resolutions.
User Acceptance Testing (UAT):
- Coordinate UAT activities, ensuring that changes are thoroughly tested by business users.
- Review UAT results and make adjustments before the system goes live, keeping stakeholders informed about significant changes.
Training and Support for Staff:
- Develop and deliver training materials and user guides to ensure that all internal users understand new application functionality.
- Coordinate and facilitate training sessions for business users, ensuring staff are prepared for new systems and any changes to existing processes.
- Provide ongoing training support to help staff navigate new systems and adapt to changes.
Change Management:
- Implement change management strategies to support the adoption of new systems, processes, and technologies, ensuring a smooth transition.
- Provide clear and consistent messaging regarding the impact of changes and assist staff through the transition to new ICT systems.
Key Selection Criteria:
Project Management Experience:
- Proven experience managing ICT projects, including developing project plans, coordinating milestones, and reporting progress to senior management.
- Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
Effective Communication Skills:
- Experience in communicating changes to staff, particularly related to ICT systems or business transitions.
- Ability to tailor messages to different audiences and ensure communication is clear and engaging.
- Strong writing skills for producing clear, concise communication materials (emails, reports, presentations).
Stakeholder Engagement:
- Ability to work with a range of internal and external stakeholders, including senior management, project teams, and staff at all levels.
- Strong interpersonal skills to build positive relationships and promote collaboration.
Training and Support:
- Experience in developing training materials and facilitating sessions to support staff adoption of new systems and processes.
- Ability to provide ongoing support for staff in adapting to new ICT systems.
Risk Management and Problem Solving:
- Experience in identifying risks associated with project changes and developing effective mitigation strategies.
- Strong problem-solving skills to address challenges throughout the project lifecycle.
Desirable Qualifications:
- Tertiary qualifications in Project Management, Change Management, Business Analysis, or a related field.
- Experience with large-scale ICT change projects in organizations.
- Familiarity with agile project management methodologies.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
