The Community Engagement Officer is responsible for supporting the development, implementation, and continuous improvement of community engagement strategies. This role focuses on fostering positive relationships with stakeholders, providing expert advice, and ensuring effective communication of projects and initiatives. The officer contributes to building a strong community engagement culture within the organisation, working collaboratively with various teams to engage the community and gather feedback.
Key Responsibilities:
Collaborative Engagement Support
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Work within a small team to provide advice and support on community engagement activities. Assist in the development and delivery of engagement initiatives across various projects, ensuring alignment with organizational goals and community needs.
Stakeholder Relationship Management
Build and maintain positive relationships with a broad range of stakeholders, including community members, local organizations, and project partners. Represent the organization in meetings and community consultations, fostering collaboration and trust.
Project Communication and Feedback
Identify opportunities to communicate the organization’s involvement in key projects and initiatives. Provide regular updates on project progress, achievements, and future steps. Where appropriate, facilitate community feedback mechanisms to gather insights and ensure community voices are considered in decision-making.
Community Engagement Planning and Evaluation
Provide high-quality advice and support in the planning, design, and delivery of community engagement activities. Assist in developing engagement strategies for projects, including defining objectives, identifying target audiences, and determining appropriate communication methods. Evaluate engagement outcomes and contribute to continuous improvement.
Building Engagement Capability
Promote best practices in community engagement across the organization. Identify training needs and opportunities for staff development in engagement skills. Maintain a register of community engagement skills and experience across the organization to support professional development.
Stakeholder Analysis and Communication
Assist in identifying and analyzing key stakeholder groups relevant to community engagement initiatives. Help design and implement communication strategies that effectively reach and engage diverse audiences. Standardize communication approaches for consistency and clarity.
Addressing Sensitive Issues
Proactively identify and manage sensitive issues, particularly those that may impact the organization’s relationship with the community. Work closely with relevant teams to address concerns and ensure effective communication during times of challenge or change.
Reporting and Documentation
Maintain clear and accurate records of engagement activities, feedback, and outcomes. Provide regular reports on engagement efforts, including metrics and recommendations for improvements. Support the evaluation of community engagement projects and initiatives.
Key Requirements:
- Experience: Proven experience in community engagement, communications, or related fields, with a strong understanding of best practices in public consultation and stakeholder management.
- Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information in a clear, accessible manner.
- Stakeholder Management: Strong interpersonal skills and the ability to build and maintain effective working relationships with diverse stakeholder groups.
- Problem-Solving Abilities: Ability to address sensitive or challenging issues tactfully and effectively.
- Organizational Skills: Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
- Commitment to Best Practices: Knowledge of contemporary community engagement methods and a passion for promoting effective engagement practices within the organisation.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
