FAQs.

  • how do i get set up to use timesheets through 'my randstad' or the mobile app?

    Your Randstad consultant will enable your access and let you know when you can get started using both the mobile app and timesheets through your my Randstad portal.

  • how do i add a timesheet if there aren’t any in my 'to do list' on the app?

    If your To Do screen doesn’t have any timesheets, click on ADD in the top right hand side of the screen, then choose the booking and week that your timesheet is for.

  • how do i add a timesheet if there aren’t any in my to do list on the 'my randstad' portal?

    If your To Do screen doesn’t have any timesheets, click CREATE TIMESHEET in the top right hand corner of the screen, then choose the booking and week that your timesheet is for.

  • how do i find a timesheet in the mobile app?

    From the Timesheets screen, select the Submitted tab to see timesheets sent to an approver, or the Approved tab to view timesheets that have already been authorised for payment.

    You can also find all timesheets related to a specific booking by choosing the Bookings button in the bottom of the screen.

  • how do i add shift hours to my timesheet?

    Open your timesheet from the To Do screen, and click on the day that you want to add hours to. Click the time option in the shift start section and scroll to select the time that you begun your shift. Do the same in the shift end section to add your finish time, remembering to use 24 hour time format.

  • how do i copy hours if I work the same shift on multiple days?

    The Copy Shifts feature is designed for you! Enter your first shift, then click the Copy button to choose which days of the week to automatically copy your shifts to.

  • how do i add a shift if I’ve worked twice on one day?

    By default, the app displays a single shift per day. If you’ve worked a second shift on one day, click on the Add a new shift button, select the day to which you’re adding the shift, then enter your start, finish, and break times as normal. Once saved, the additional shift will display as a separate row in the shifts section of the timesheet details screen.

  • how do i change something on my timesheet once it’s been submitted?

    As long as your timesheet hasn’t been approved, you can recall it to make changes. Go to the Submitted tab, locate and open the timesheet you want to edit and click Recall Timesheet. This returns the timesheet to your To Do list. If the timesheet has been already been approved, contact your Randstad consultant for assistance.

  • how do i add supporting information (e.g. receipts) to my timesheet?

    In the mobile app, open your timesheet and choose Add a new attachment. Using your smartphone’s camera, or an existing photo from your gallery, add images such as receipts, certificates, or documents.

    If you’re claiming an expense, you can add a picture of the receipt directly from the expense entry screen, which will help your approver and the Randstad payroll team see which receipt belongs to which expense line.

  • how do i delete a day from 'my timesheet' if I didn’t work it?

    For days that you’re not working, for example public holidays, you won’t need to delete anything from your timesheet. Just don’t enter any hours for that day.

    If you’ve accidentally saved shift hours on a day that you didn’t work, click on that day in your active timesheet, and hit the Delete button in the bottom left of the screen.

  • how do I reset my password?

    You can reset your password any time, through either the mobile app or the my Randstad web portal. Simply click on the “forgot your password” link on the login page and follow the steps to receive a new password.

  • how do i get more help with app or web timesheets?

    For help with creating and submitting your timesheets, please refer to the User Guide or instructional videos on this page, or contact your Randstad consultant who is always here to help.