explore our areas of expertise.
general questions.
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i am currently looking for job opportunities, how can i apply for a job?
Please visit our Job Listings to apply for our current job openings. The consultant in charge of your specialisation will be in touch within 72 business hours if you are shortlisted for a role. We encourage you to regularly check our job listings page and apply to any new job openings that match your interests and experience.
Alternatively, you may register at MyRandstad and submit your resume to be considered for future job opportunities. -
can i apply for a job in Australia as a foreigner?
Yes, foreigners can apply for jobs in Australia. However, foreign job seekers will need to meet certain requirements and obtain the necessary work permits and visas to work in Australia. The specific requirements will depend on factors such as the applicant's qualifications, skills and experience, the type of job they are applying for, and the employer's eligibility to hire foreign workers.
It's also worth noting that certain sectors and industries in Australia may have additional requirements or restrictions for foreign workers, such as a quota system or specific educational or professional qualifications. It's advisable to do your research and check the latest regulations and guidelines before applying for jobs in Australia. For more information about work visa, passes and eligibility criteria, visit the workers rights and visa protection. -
i am a foreign student, can i apply for a full-time job?
Randstad provides specialised professional recruitment services in Australia, which means that only graduates can apply for jobs with us.
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i am a student looking for an internship. can i apply for an intern job at Randstad?
Thank you for your interest! We offer internship opportunities that aim to teach and prepare students for the workforce.
You may contact us for any current internship vacancies.
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i have no work experience, can i get hired through Randstad?
While work experience is an important factor that employers consider when evaluating job candidates, it's not the only factor. Employers also look for other qualities and skills, such as education, certifications, relevant coursework, volunteer experience and extracurricular activities. If you are a career switcher, your transferable skills will also be taken into consideration during our talent assessment.
The specific job requirements for each position vary depending on the industry and our client's hiring needs.
To view our current job openings, please visit our latest Job Listings and apply for any positions that match your qualifications. If you're a good fit for the role, one of our specialised consultants will contact you within 72 business hours to discuss your application further. -
what industry and specialisms do you recruit talent for?
We have recruiters who specialise in business support and administration roles, information technology, accounting, banking & financial services roles, construction, property & engineering, pharmaceutical and life sciences, retail, luxury goods, to name a few. We are also always expanding into new areas of specialisations that are in line with economic and labour market changes.
Please visit our key Areas of Expertise for specialised careers and to learn more about the industry specialisms we recruit for. -
is there a minimum age to work in Australia?
Yes, there is a minimum age requirement for job applicants in Australia. In general, the law prohibits the employment of children and young persons under 16 years.
According to the Employment Act, the minimum legal age for employment in Australia is 13 years old. However, there are certain restrictions for individuals under the age of 16, such as limitations on the number of hours they can work and the types of work they can perform.
For individuals aged 16 to 18, there are also restrictions on the types of hazardous work they can perform. Employers are required to adhere to these regulations and ensure that they do not hire individuals below the minimum age requirement or violate any of the restrictions in place to protect young workers. Visit the workers rights and visa protection to learn more information. -
i’d like to speak to someone before applying. who i can contact with?
We are happy to connect with you before you apply for a job. To ensure that we can get in touch with you, we kindly request that you first register as a job seeker on our website. This will allow us to access your contact details and most up-to-date resume.
To register, you will need to create a MyRandstad account. Once your registration is complete, a member of our team will contact you to discuss any questions or concerns that you may have. We look forward to connecting with you soon. -
how can i register as a candidate?
To register yourself as a candidate, please create your MyRandstad account and submit your most recent resume. You will then be able to apply to any jobs that you are interested in on our website.
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do i have to pay any fee to Randstad to help me find a job?
At Randstad, we will never ask job seekers for any form of remuneration for our services. We prioritise the safety of our job seekers and transparency of our recruitment process.
Our recruiters are committed to helping you find suitable job opportunities, and we will never ask you to transfer any money to us for recruitment or onboarding fees.
We advise you to be cautious of potential scams in your job search. To protect yourself from job scams, we encourage you read 'How to Avoid and Report Job Scams in Australia to learn more about how to stay safe in your job search. -
what is your job application process?
Every job application process is unique, depending on factors such as urgency, specialisation, and more! You can use the information below as a guide to how a typical job application process with Randstad works:
1. Apply with Randstad. Create your MyRandstad account to register a talent profile and submit your application to start.2. We’ll contact you. If you’re suitable for a role, our consultant will contact you to discuss your application and career goals.
3. Getting you registered - If you’ve never worked with us before, we’ll request some basic additional information to confirm your eligibility to work in Australia.
4. Compliance check - We'll verify the information by conducting thorough and detailed compliance checks.
5. Reference and background check - We'll contact the references that you've provided us with to ensure that you’re a good fit for the role and company.
6. Finding the perfect job for you - Our specialist recruiters will either arrange a job interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll recommend alternative options to you.
7. Interview and negotiation - Our recruiters will share tips and insights to help you prepare for your job interview and they will also negotiate the offer on your behalf and in alignment with your expectations.
8. Start your new job - Our consultants will ensure that you're fully prepared for your first day.
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i have completed my job application. what shall i do next?
If you're shortlisted for the job that you've applied to, our recruitment consultants will contact you within 72 hours to discuss your application and career goals.
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how long will it be before someone contacts me?
The length of the waiting period can vary depending on factors such as the recruitment process and the volume of applications received. If you haven't heard back from our consultants within five business days, please feel free to follow up with us via email or phone.
In the meantime, we encourage you to explore our Job Listings page for current openings that match your qualifications. If there are no current vacancies that match your skills and experience, you can still submit your resume to be considered for future opportunities. We maintain an active database of qualified candidates and will reach out to you if a suitable position becomes available. -
can i have the contact number of the consultant who is in charge of a particular job post?
We are not able to provide contact details if they are not already available in the job posting.
If you're interested in applying for the job through Randstad, we encourage you to submit your application directly on our Job Listings page. -
do you use an automated software to process CVs?
At Randstad, we use variations of different software support to help make our assessment and communication process more efficient. We are committed to ensure the privacy of our users and have based this Privacy Statement on applicable privacy laws as well as our existing obligations of confidentiality. Please visit our Privacy Page for the most updated information.
We are always improving our processes to make sure that we are always delivering the best talent experience and we welcome our users to share their feedback with us through our Contact Us page. -
i received a rejection email very soon after i applied for the role - did you even look at my CV?
Every job application we receive is reviewed by a recruitment consultant, who is trained to assess each application against the specifications provided by our client to determine whether you are a good fit for the role.
In some cases, particularly for urgent positions, our recruitment consultants receive email notifications as soon as an application is submitted, which allows them to quickly evaluate the candidate's qualifications and move forward with the recruitment process. -
i have the relevant experience and skills for the role, why wasn't i selected for the position?
The hiring process considers several factors, including relevant experience, qualifications, skills, cultural fit, and performance during the interview. Even if a candidate has relevant experience, other candidates may have a more suitable combination of skills and qualifications for the role, making the competition for the job high.
You may contact our recruiters for feedback on your application to help improve your job search process. We encourage you to continue applying for positions that match your qualifications. -
can i submit an expression of interest for a position that i do not see on the job listing page?
Yes, we encourage all job seekers to let us know the type of roles that you are looking for next. You can do this by submitting your updated resume through MyRandstad or by contacting one of our recruitment consultants directly.
Please note that we may not always have suitable positions available immediately, but we will keep your details and reach out to you once a suitable opportunity arises. -
can i get an alert when you post new jobs?
Yes, you can opt-in to receive an alert from us when new jobs are posted on our website. Simply share your e-mail address at the bottom of our job search portal to receive job alerts from us.
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how to go to your office?
Randstad Australia is located in multiple offices, please find the link below and check which office is nearest to you.
Find our offices here.
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i have been invited for a first interview. what does this mean?
Congratulations, it means that you are shortlisted for the role. Job interviews are a common process to help employers assess and determine whether you are suitable for the role and company. You should also prepare yourself for multiple job interviews with the same potential employer to meet with different people within the organisation who will assess your expertise, skills, qualifications and personality-match.
Head over to our Career Advice page for articles on how to prepare for a job interview! -
i have other concerns. who should i get in touch?
If you are facing any issues or have concerns that are not addressed on this page, please visit our contact us page.
technical questions.
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how do i access my jobseeker account on Randstad?
You can access your account by login in to your MyRandstad account. Please make sure that you're already verified your email address with Randstad.
If you don't have an account with us, please create your MyRandstad account and submit your latest CV. -
i’d like to amend my job application. how can i do this?
If you would like to amend your job application, you must first upload your latest CV on your MyRandstad account before you re-apply for the job.
Our consultants will receive your latest CV when they process your job application. -
i would like to update my resume, how do i do that?
You may update your resume or profile by logging in to your MyRandstad account.
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i’m having some problems submitting documents. can you help?
We are sorry that you are facing technical difficulties on our website. Please get in touch with us through this page.
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i have forgotten the password to my Randstad account, what do i do?
To reset your password, go to MyRandstad and provide us the email address that you've used to register with us then click 'forgot password'.
You will receive an email with the instruction on how you can reset your password.
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what are the requirements for a password?
To have a strong password, your password need to include uppercase characters (ABC), lowercase characters (abc), numeric characters (1234) and symbols (^%$@").
Your password must be between 8 and 16 characters long.
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how can i permanently remove my personal data at Randstad?
To remove your data from our systems, please contact the respective Data Privacy Officer of your local Randstad office.
Their details and more information can be found on the Privacy Statement page.
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i found a security vulnerability on Randstad web application and i would like to report the vulnerability. whom should i reach out for this?
Randstad welcomes responsible disclosure of any vulnerabilities. Please check our candidate privacy policy and alert us of the issue that you are facing.
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how do I change my password?
Recovering your password is an easy process of three steps: prompt a link to reset, follow the password requirements and then go on to reset your password.
- If you're locked out of your Randstad account and wish to regain access, begin the process by clicking ‘forgot password’ - this will prompt an email to your nominated email address with a link to reset your password.
- Once you click on the link, you'll be directed to a new page.
- Here, you enter your new password. Our passwords require that you enter in uppercase characters (ABC), lowercase characters (abc), numeric characters (1234) and symbols (^%$@"). Passwords also have to be between 8-16 characters long.
how do i work in australia?
There are a number of things to consider before applying for work in Australia including legal rights and sponsorship.
Australia is consistently voted as one of the top 10 best countries to live in every year, so it's no surprise that it is not only one of the most sought after holiday destinations, but also a highly coveted place to live and work in.
Find the right job for you by visiting our page here.
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legally working in Australia.
To work in Australia, you must first apply for a valid Australian visa with work rights. A range of temporary and permanent visas are available, however the Australian Government has strict laws regarding employment of non-citizens and penalties for breaking the law, so it is important to find out the necessary visa and eligibility requirements before you begin searching for work in Australia. Visit the Australian Government Department of Immigration and border protection for more information.
how can I get a sponsored to work in Australia?At Randstad, we often get asked by visitors on a shorter term work visa 'how can I get sponsored to work in Australia?'. Our recommendation would be to first apply for a working holiday visa as it is rare for a newly advertised job to include a sponsorship opportunity right from the beginning of your employment - most employers will want you to work for 3-6 months prior to them sponsoring to ensure you are the best fit for their company. To be eligible to be sponsored by an employer, there are a number of requirements you must meet including (but not limited to) the below:
- only certain skilled occupations are eligible
- you need to be earning over a certain set wage
- need to meet health and English language standards.
- your employer must be willing to sponsor you.
- your employer needs to be able to provide evidence of your relevant skills and reasons as to why you are most suitable to the position.
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looking for work in Australia.
Employers do offer various options and its best to enquire with employers directly at the beginning of any recruitment process. Some employers offer sponsorship at the start, whilst others may require you to hold a visa to be eligible for an employment opportunity. It's best to always be upfront about visa requirements and consult with your recruitment partner, potential employer or a trusted Migration Advisor.
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when you start your new job in Australia.
Finding work in Australia is just the first step! Once you have secured your employment in Australia, there are a range of websites and associations who can help you make the successful transition into living and working abroad. The below are some useful links to help you get started.
For information on:- how to obtain a tax file number and other international taxation enquiries, visit the Australian Taxation Office.
- how to find an apartment or house to live in across all national cities in Australia, there are a number of websites you can visit, including Gum Tree (for flat sharing), Domain or Realestate.com (for accommodation rental/buy).
- how to study in Australia, visit StudyInAustralia.gov.au
Randstad can make working in Australia a reality by providing you with exciting, rewarding career opportunities in some of the best cities in the world. We are always on the look-out for skilled professionals wanting to experience the fantastic lifestyle on offer in this part of the world.
Visit the FAQ page for employer-sponsored visa's on the Department of Immigration & Border Protection's website for an up to date list of all eligibility requirements.
finding a job.
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how do i stand out in an interview?
Stand out by making the interview a memorable conversation which highlights your worth. Read more about our job seeker toolkit here.
Here is a loose structure to help you to prepare for your next interview:
deliver a great elevator pitch
When you want to make a positive initial impression on a hiring manager, you’ll need to put together a strong elevator pitch that concisely highlights your background, skills, training, development and where you want to go in the future. You’ll likely get the chance to use it, as one of the interview questions will inevitably be “tell me something about yourself.”
According to career coach Nancy Collamer, writing for Forbes, an elevator pitch “should answer three questions: Who are you? What do you do? What are you looking for?” Once you’ve used this formula to establish the start of your answer, you should then focus on what you can offer a new employer - your USP. Tell them how your skills and experience will help the organisation achieve its goals, and the more specific you can be, the better.
Think about why you’re looking for a new job and use that to inform your pitch. Are you seeking more responsibilities or do you want to make the world a better place, for example? Make sure the interviewer knows why their organisation is where you can see yourself thriving and adding significant value.
infuse testimonials into your job interview answersWhat’s one of the most valuable ways to lend credibility to what you’re saying? Highlighting what someone else said about you. This is why you should include a testimonial from a manager or senior colleague in order to back up what you’re saying about your abilities or experience.
This can take the form of praise you received after delivering a project ahead of schedule or a particularly positive comment that was said to you during an appraisal. Telling an interviewer that your boss has complimented you numerous times on your project management abilities when discussing your greatest strengths will reinforce your claims.
Buyers want to know that they’re making the right choice when making a purchase, which is why they seek out product reviews. Think of including testimonials in your answers as a way of providing reviews of your abilities to interviewers, letting them make an informed decision about you.
use your speech to highlight yourself as top talentYou should be speaking in a certain way. LinkedIn has discovered that high performers use certain terms when discussing themselves and their achievements. So being aware of this could help boost your standing in the eyes of an interviewer.
LinkedIn has found that answers from high performers contain around 60 percent more first person pronouns (I, me, we) than those given by low performers. Meanwhile, low performers give answers that contain roughly 400 percent more second person pronouns (you, your) and about 90 percent more third person pronouns (he, she, they).
High performers also use the past tense more often, typically recounting examples they’re drawing on to impress the interviewer. Low performers tend to speak more in the present and future tense. For example, a low performer might discuss what they would do in a potential situation, rather than explaining what they have done in the past. Make sure not to speak in hypotheticals - provide the hiring manager with concrete information on how you have handled certain situations in the past.make the interview a conversation
When you’re sitting in front of someone who has a huge impact on your future, it’s easy to let nerves get hold of you and affect your behaviour. However, it’s important that you try to make a connection with your interviewer as this could be the reason you’re chosen for the job over other candidates.
One of the most straightforward ways of doing so is turning the interview into a conversation. According to talk show host and author Tavis Smiley, writing for the University of Phoenix, you can do this by asking questions early in the process. Instead of just waiting for the end of the interview to ask anything you’re curious about, which could result in a stilted interaction, respond to what the interviewer says with your own questions.
He encourages job seekers to let the hiring manager set the tone and priorities, but to “follow up with a comment or question that digs deeper into the issue.” He advises looking for “information in the interviewer’s answer to prompt your next question.” In doing so, you can steer the discussion to topics that highlight “your shared values and reinforce your strengths.” He also suggests asking open-ended interview questions to keep the conversation flowing. -
i have applied for a job, when will i hear from a recruiter?
If your application is a fit for our client, you will hear from a recruiter within 14 days and if you don’t hear from us we will aim to match you with opportunities in the future.
Once you register as a candidate on the Randstad website and apply for a position, you are one step closer to being matched with your next meaningful opportunity
At our Randstad branches you will be contacted no later than 5 days for a confidential conversation if your application is fit for a position.
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how is a candidate selected?
A candidate is decided to be an ideal fit in an organisation by considering the following: skills, behaviour and cultural attitude.
A typical Randstad recruiting process is demonstrated below:
- Source: Our recruiters post advertisements to promote job opportunities.
- Introduction/Pre-sceening: Job seekers who have submitted their application online or have emailed their CVs to recruiters will automatically be registered to our database.
- Interview/Registration: If your profile fits what our clients are looking for, you’ll be invited to a phone and/or a face to face interview with our recruiters to better understand job scope and skills fit.
- Job matching: Our recruiters will send the CVs of the shortlisted candidates with the best skills and experience to our clients for consideration.
- Interview process/feedback: Our clients will request an interview with the short-listed candidates to determine if you’re the right fit for the role. In some circumstances, there will be a number of rounds of interviews.
- Offer management: If you’ve been selected for the role, you will be presented with a letter of offer from your future employer. You can negotiate the terms of the offer with your future employer (through our recruiters) at this point.
- Onboarding: Once you’ve signed the letter of offer, you’ll receive more information regarding how to prepare for your first day, either from our recruiters or your future employer.
At Randstad, we never ask for remuneration from our candidates.
If you have a particular question or are after the services of one of our consultants, please contact your local branch:
Click here to contact your local branch.
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how do i register?
If you're looking to register your CV with us so that you will be considered for future positions, please submit it on our website.
Registering your CV with us can increase your chances of being matched with a role in the future, register here.
optimising your application.
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how to write a cover letter?
Writing a cover letter requires you to do five things: address, introduce, explain, emphasise and thank.
If you're currently looking and applying for jobs, writing a cover letter can help you to stand out from the crowd of job-seekers and leave a lasting impression.
We have created a five-step cover letter structure to help you write a great cover letter and land the job that you want.
- Address the hiring manager (by name if you can), the job you’re applying for and where you found out about the job.
- Introduce yourself by outlining your immediate professional background (your role, industry, years of experience or qualifications if you’re a student or recent graduate) and explain how the skills gained from this background make you the best person for the job.
- Explain why you want to work for this company specifically - possibly by referring to a project or campaign they’ve been involved in - and convey that this isn’t just a job to pay the bills (even if it is).
- Bring it back to why you’re right for this company specifically and what you can contribute towards their business objectives, vision and culture.
- Thank the hiring manager for considering your application and include a call to action, as well as how you might be reached for a follow up.
For examples, click here.
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why use a recruitment specialist?
From their expert knowledge to their large network, there are a number of reasons to use a recruitment specialist.
If you're currently looking for a job, and considering using the services of a recruiting specialist . Here's a list of the main benefits which a recruiter can provide:
1. specialist recruitment consultants know your industry like the back of their hand.
It’s a recruitment specialist's role to understand your industry lingo, how your particular job works and where your skills would be most suited in potential employment. Since recruitment specialists are so well versed in all of the technical and personal requirements for the roles you are applying for, they will be able to give an accurate evaluation of where your experience and skills would be best utilised, and also provide you with advice on how to remedy any gaps in your knowledge.
2. specialist recruitment agencies actively cultivate strong (and often exclusive) relationships with industry leading businesses.
For you as a jobseeker, this means that your specialist recruitment consultant will know of jobs that may not have been advertised, and will be able to ‘float’ your resume to key organisations you want to work with. As a result you may be offered a role that actually didn’t exist.
3. specialist recruitment agencies reduce the number of times your referees are contacted.
Partnering with a recruitment specialist means that instead of the individual companies all contacting your referees (which can become time consuming), your specialist recruiter will simply call just the once, and provide the same referral details to each of the prospective employers you apply with.
4. recruitment specialists can offer you salary advice based on benchmarking within the industry.
Since your specialist recruitment consultant works exclusively within your chosen industry, it stands to reason that they will have an in-depth knowledge on the type of salary you can expect from new roles. They can also provide advice on what you need to do in order to secure a higher wage, and in the majority of new work arrangements, your specialist recruitment consultant provides you with an edge by handling the negotiation for you when it comes to your new contract.
5. recruitment specialists are in constant contact with employers within your industry, which means they'll be the first ones to know if your dream job has just opened up.
A good specialist recruitment consultant is proactive and will regularly find out well in advance about available roles for you before they are advertised on traditional job boards. This means you will get in first above other candidates to interview and also be exposed to a larger number of available roles to pick and choose from.
our services.
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do i have to pay for randstad’s services?
As a candidate, you do not pay for our services.
Across our branches, we will not require remuneration from our candidates for our services.
For more information, click here.
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what positions do your consultants recruit for?
Every consultant is a specialist within a particular field and the roles they recruit vary depending on the demand within that field.
Across Australia, specialities vary across every branch as each country has differing demands for particular industries. We recruit from new entrants in the workforce to executive level.
Our areas of expertise can be viewed here.
Please refer to our website to determine if a role within your specialisation is suitable for you.
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how do I get in touch with a consultant?
Please get in touch with your local branch if you require assistance from our consultants.
Unfortunately, unless the contact details of a particular consultant are listed on a job posting, we are unable to provide the personal information of our consultants. If you are a potential match for the role in which they are recruiting for, they will be in touch with you.
If you have a particular question or are after the services of one of our consultants, please contact your local branch.
Click here to find your local branch.
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why have you just asked for my resumé but not asked me to apply to anything?
We keep your resume on file and if a job posting comes up that is an ideal fit for you, we will let you know.
At Randstad, we shape the world of work by linking people to opportunities most ideal to them.
If a consultant has asked for your resumé to keep on file, or if you've seen the "submit your CV," button on our website, that's so we can have the best chance of enabling you to reach your full potential.
Submit your CV to our consultants here.
common questions employers ask.
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how does your recruitment process work?
At Randstad, we practise a 6-step engagement process that can be customised based on your talent recruitment and HR consultation requirements.
1. engagement & implementation - We align on expectations and the rules of engagement with all our clients, including how and when performance feedback is being shared.
2. intake - We review the technical skills requirements, as well as the type of talent that you're looking for in terms of personality, skills and expertise. At this point of time, we will also agree on a feedback timeline based on labour supply and demand.
3. source - We will deploy resources to source for the talent, which would include our regional database, referrals, job boards and digital channels like our website and social media.
4. screen & submit - Once we receive the job applications, we will review and conduct interviews to assess their skills, competencies and motivation for change.
5. talent match - If necessary, we will conduct additional assessments such as reference checks and psychometric tests. We will also represent you in the negotiation and offer process.
6. post placement - We will continue to be in contact within the guarantee period to evaluate our service and talent delivery. Clients will also receive a Net Promoter Score survey to submit their feedback on our services directly.
Please connect with us directly to learn more about our customisable solutions and let us help you with your talent recruitment needs. -
what is your recruitment agency fee structure?
We provide specialised and customised permanent and contracting talent recruitment in Australia. The agency fee would depend on your hiring expectations and our service offerings, please reach out to us to request for a quote.
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what kind of recruitment services do you offer?
Our recruitment services includes specialised permanent and contracting recruitment, executive search, end-to-end contracting services including parkover / payrolling and timesheets, Employer Brand and HR consulting as well as total talent workforce management. Our Randstad Enterprise teams also support Recruitment Process Outsourcing, Managed Services Programmes, Coaching and Redeployment.
Find out more about our talent and HR solutions to drive your workforce success. -
who should i speak to regards to IT recruitment?
As the largest IT recruitment consulting team in Australia, we specialise in providing comprehensive hiring solutions to build your workforce. Please let us know of your IT hiring requirements and our team will connect to assist you promptly.
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who should i speak to regards to HR recruitment?
Our HR recruitment team specialises in filling junior to senior level positions, including both generalist and specialist positions. Please let us know of your hiring requirements and our team will connect with to assist you promptly.
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which industries do you specialise in for recruitment services and what types of roles do you typically recruit for?
When it comes to finding top skilled talent in Australia, Randstad has a proven track record in these key industries:
- accounting and finance
- information technology
- banking and financial services
- life science
- construction and property
- legal
- corporate and secretarial support
- manufacturing and supply chain
- human resources
- sales, marketing and communications
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is there any fees associated with using your talent solution services?
Getting your hiring decisions and recruitment strategies right from the start will elevate your organisation to new levels of success, but getting it wrong can expose you to all sorts of risks. Teaming up with an experienced recruitment company like Randstad can help ensure recruitment compliance, drive flexible recruitment, gives you time to focus on your core business and advance your employer brand reputation.
Learn more about the benefits of partnering with a recruitment agency like Randstad, click here. This will provide you with detailed information about how they can add value to your organisation, streamline your hiring process, and contribute to your overall success. -
how soon can i get suitable candidate profiles for my job vacancy?
The timeline for talent search may vary depending on the seniority and specialisation of your hiring requirements. After thoroughly understanding your talent requirements and receiving a signed service agreement, our specialise recruitment team will promptly start the process of sourcing and screening for qualified talent profiles for you.
Speak with us to learn more about our HR services and how we can cater to your hiring and talent management needs. -
what are the benefits and advantages of hiring temporary staff, and how can they help my organisation?
Contract talent provides new perspective and fresh ideas to your business with minimal overheads and risk. Hiring a contracting talent can provide several benefits to your organisation, including:
1. Flexibility - Hiring temporary staff allows your company adapt to changing business needs without long-term commitment.
2. Cost-effective - Contract workers can help you save costs associated with recruiting, training and retaining full-time employees.
3. Access to specialised skills - Temporary talent can provide your organisation with access to specialised skills and experience that may be difficult to find in the permanent job market.
4. Reduce workload of existing staff - Hiring contract talent can help reduce the workload of your existing employees and prevent burnout, which can lead to higher productivity, better quality of work and lower turnover rates.
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how do i pay my temporary employees?
At Randstad, we provide a dedicated and end-to-end payroll service which ensures timely and accurate payment for your contracted staff that is fully customisable based on your business needs.
For any queries regarding our workflows and management of your contracted employees, please contact your recruitment consultant or send us an email via the Contact Us page. -
what if i am not satisfied with the candidate recommended by Randstad?
We understand that not every candidate recommended is the perfect fit for your organisation. Our Randstad service agreement cover for similar situations, which may include either a guarantee period for a candidate replacement or a refund via credit notes.
If you have any questions about the service agreement, please contact your recruitment consultant for clarification.
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will there be a guarantee period for candidates successfully hired through Randstad?
Our Randstad service agreement includes a guarantee term for all our permanent placements. However, there are some exceptions to our replacement and refund policy based on the service agreement.
If you have any questions about the service agreement, please contact your recruitment consultant for clarification.
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who should i contact to verify the employment history of a previous Randstad employee?
Yes, you can contact us to verify the employment history of our current or previous employee.
Please send your request to us via our Contact Us page and a representative from our human resources department will get back to you. -
who can i contact with payroll questions?
If you are already a working partner with Randstad, please reach out to your dedicated Randstad recruitment consultant directly.
If you would like to find out more about our payrolling processes and services to support your business, please connect with us on your requirements via our Contact Us page. -
does your talent solutions include remote / off-site staffing services?
We currently do not offer talent services to find and place workers in jobs where the country of the host company is not the same as the talent's place of residence due to cross-border administrative and tax reasons. However, as a global talent company, we are able to facilitate the relocation of foreign talent depending on the assessment of their work expertise, skills and experience.
If you have any hiring requirements, please reach out to us, and we'll source the best talent that fits your organisation's needs. -
can you help me transition my on-site employees to remote work?
We currently do not provide workforce management services to make and implement changes in your HR policies in Australia.
However, Randstad Enterprise offers several guides and frameworks to help companies navigate transformation in an evolving world of work as well as work-life coaching to help employees assimilate to new changes at work and in their careers. Visit Randstad Enterprise's website for support and services. -
i still need to hire on-site talent. can you help me?
Certainly. At Randstad Australia, we provide permanent and contracting talent recruitment services based on your hiring requirements.
Please connect with us and let us know about your hiring recruitments, and we'll source the best talent that fits your organisation's needs.
webportal and mobile app questions.
For those working as a contractor.
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how do i submit a manual timesheet?
A timesheet will be emailed to you by your consultant for completion. At the end of each week please have your time sheet authorised by your supervisor/manager and fax it to us on the number that is on the timesheet. Time sheets must be signed by yourself and the client prior to your pay being released. In the event that the client representative is not available, please have your time sheet signed by another authorised representative. Alterations to your Friday finish time, or any weekend hours must be faxed through on an amended timesheet by the time stated on your timesheet. When using a manual timesheet, please remember the following points:
- DO use black pen. Red and blue pen or pencil does not transmit clearly through the fax machine.
- DO complete the section titled Week Ending. The full ‘week ending’ date (ie. Friday or Sunday’s date) of the week that you are working must be inserted in this section.
- DO use block (capital) letters and write clearly / legibly.
- DO use a 24 hour clock to record your hours.
- DO only use hours and minutes when recording your work time. Do not use percentages/decimals.
- DO check that the timesheet is the right way up in the fax machine before transmission.
- DO insert one character (letter or number) per space.
- DO insert the time if you work less than 1 hour, for example 30 minutes.
- DO leave sections blank or use 00:00 if you have not worked a particular day
- DO ALWAYS include your contractor ID number and Booking Number on the timesheet.
- DO ensure that the authoriser (client) has signed the time sheet before faxing.
- DO NOT put crosses through boxes or any sections of the time sheet.
- DO NOT insert the words AM or PM in the start and finish times.
- DO NOT continually re-fax, fax or photocopies of time sheets – the clarity of information deteriorates making it difficult to read. Use a new timesheet each week you work for us.
- DO NOT use liquid paper or white out on timesheets.
- DO NOT write on the timesheet other than in the sections provided.
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how do i submit an expense claim?
Expense claims can be submitted along with your My Randstad online timesheet. Receipts must be kept for each expense and a copy sent to both the client for approval and Randstad for our record by Monday of each week.
- If you are faxing through your receipts, please make use of the online Expense Claim cover sheet, on which you must fill out your name and which timesheet the expenses relate to. If you have not received a copy of this, please contact your consultant.
- Expense claim reimbursements are made at the same time as your monthly or weekly pay. Should expenses be received after the pay run, then they will be paid the following month.
If receipts are not sent with the expense claim, payment cannot be made.
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how do i delete a day from my timesheet if i didn’t work it?
For days that you’re not working, for example public holidays, you won’t need to delete anything from your timesheet. Just don’t enter any hours for that day. If you’ve accidentally saved shift hours on a day that you didn’t work, click on the clear button to the far right of that day’s shift information.
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how do i add supporting information (e.g. receipts) to my timesheet?
You’ll need to have the document on your computer to add it through the portal. Click on the attachments tab, then select the add attachments button. This will prompt you to select the file to upload from your computer, and attaches it to your timesheet.
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how do i change something on my timesheet once it’s been submitted?
As long as your timesheet hasn’t been approved, you can recall it to make changes. Go to your 'Submitted' list, locate and open the timesheet you want to edit and click 'Recall Timesheet'. This returns the timesheet to your 'To Do' list. If the timesheet has been already been approved, contact your Randstad consultant for assistance.
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how do I add a shift if i've worked twice on one day?
By default, the timesheet displays a single shift per day. If you’ve worked a second shift on one day, click on the add shift button, select the day to which you’re adding the shift, then enter your start, finish, and break times as normal. Once saved, the additional shift will display as a separate row in the shifts section of the timesheet details screen.
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how do i add a timesheet if there aren’t any in my 'to do' list on the My Randstad portal?
If your 'To Do' screen doesn’t have any timesheets, click 'CREATE TIMESHEET' in the top right hand corner of the screen, then choose the booking and week that your timesheet is for.
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how do i copy hours if i work the same shift on multiple days?
The 'Copy Shifts' feature is designed for you! Enter your first shift, then click the 'Copy' button to choose which days of the week to automatically copy your shifts to.
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how do i get set up to use timesheets through my Randstad?
Your Randstad consultant will enable your access and let you know when you can get started using both the mobile app and timesheets through your my Randstad portal.
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how do i reset my password?
You can reset your password any time, through either the mobile app or the my Randstad web portal. Simply click on the “forgot your password” link on the login page and follow the steps to receive a new password.
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how do i access the web portal and mobile app?
Your Randstad consultant will enable your access and let you know when you can get started using both the mobile app and the My Randstad web portal.
If your consultant has enabled your access, you will receive an email (check your junk or spam folder too!) with a link to set your password and links to download the app.
If you’ve set your password already but just need the links, here they are:
My Randstad web portal
Google play mobile app link
Apple app store link
Note: at this time, Max Term contractors do not have access to the mobile app. -
how do I submit my timesheet?
Your Randstad consultant will let you know which timesheet system is right for you from the following options: My Randstad online timesheets, manual timesheets or client based systems.
My Randstad online timesheets:
Randstad’s online timesheeting system allows you to submit your timesheet via our website, My Randstad Web Portal, or via our app, My Randstad App. Once your timesheet is submitted and authorised, you will receive an email notification that your timesheet has been received. When using online timesheeting, please remember the following points:DO enter your hours using a 24-hour clock.
DO ensure that you are inserting the hours in the correct columns.
DO check the email address to ensure it is correct.
DO confirm with the client that you can receive external emails to receive confirmation of receipt of your time sheet. If you cannot, use your personal email address or a suitable alternative.
DO ensure that you submit your timesheet for each week by the time stated on your timesheet in order to avoid delays with your pay.
Manual timesheets:
A timesheet will be emailed to you by your consultant for completion. At the end of each week, please have your time sheet authorised by your supervisor/manager and fax it to us on the number that is on the timesheet. Time sheets must be signed by yourself and the client prior to your pay being released. In the event that the client representative is not available, please have your time sheet signed by another authorised representative. Alterations to your Friday finish time, or any weekend hours, must be faxed through on an amended timesheet by the time stated on your timesheet. When using a manual timesheet, please remember the following points:- DO use black pen. Red and blue pen or pencil does not transmit clearly through the fax machine.
- DO complete the section titled Week Ending. The full ‘week ending’ date (i.e. Friday or Sunday’s date) of the week that you are working must be inserted in this section.
- DO use block (capital) letters and write clearly / legibly.
- DO use a 24-hour clock to record your hours.
- DO only use hours and minutes when recording your work time. Do not use percentages/decimals.
- DO check that the timesheet is the right way up in the fax machine before transmission.
- DO insert one character (letter or number) per space.
- DO insert the time if you work less than 1 hour, for example 30 minutes.
- DO leave sections blank or use 00:00 if you have not worked a particular day
- DO ALWAYS include your contractor ID number and Booking Number on the timesheet.
- DO ensure that the authoriser (client) has signed the time sheet before faxing.
- DO NOT put crosses through boxes or any sections of the time sheet.
- DO NOT insert the words AM or PM in the start and finish times.
- DO NOT continually re-fax, fax or photocopies of time sheets – the clarity of information deteriorates making it difficult to read. Use a new timesheet each week you work for us.
- DO NOT use liquid paper or white-out on timesheets.
- DO NOT write on the timesheet other than in the sections provided.
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when is my timesheet due?
The due date of your timesheet need to be completed and submitted by no later than 7pm each Sunday.
Changes may be made due to public holidays, in which case payroll will provide notification in advance via email. Please ensure that your current personal email address is updated in our system to ensure prompt communication.
It is important to provide a completed and correct timesheet, ready for your supervisor’s approval, on or before the payroll cut off in order to prevent delays in payment.
consultant services.
For those working as a contractor.
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how do I get my employment reference?
Your reference will be provided upon request.
You may email the request to your consultant and the employment reference letter will be ready around 2 weeks from when payroll receives the request.
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as a contractor, once my consultant finds me a position am I on my own?
No, your consultant will remain in contact throughout your association with Randstad to answer queries and provide support.
This is so we can effectively manage your performance and provide feedback to ensure we are giving you every chance to be successful. Your consultant will also advise you of current or upcoming positions, so it is important to let them know if your direction or priorities change.
workplace issues related questions.
For those working as a contractor.
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I have to report misconduct, what should I do?
If you're unable to resolve the issue with the person who is the cause of the complaint, speak to your Randstad consultant.
I have to report misconduct, what should I do?
In many situations, the first appropriate step is to tell the person who is the cause of the complaint how you feel. If the complaint is about their behaviour, tell them that it is unacceptable, offensive or hurtful. If it is about a work decision, tell them why you think it is unfair or inappropriate. Sometimes people behave inappropriately without realising, or make decisions without considering the repercussions. Telling the person will give them a chance to stop or change what they are doing. If you decide to take this action, it is important that you also seek support from your Randstad consultant.
What should I do if I can’t approach the person involved?
If you don’t feel that you can approach the person directly, then explain the problem to your Randstad consultant. They will advise on what your options are and, if you wish to lodge a formal grievance or report an incident, will advise you on how to do so (see section below). If you don’t feel comfortable talking to your consultant (or your complaint is in regard to your consultant), you can then contact the local branch manager or the Randstad HR team.
How do I lodge a formal grievance?
Discuss with your Randstad consultant, Randstad Branch Manager or Randstad HR Team. You may also wish to put your complaint or incident in writing and provide it to your Randstad consultant. There may also be instances where it is appropriate to inform your manager at the Host Employer. Please note that this should be in addition to contacting Randstad.
find out more
leave and pay.
For those working as a contractor.
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what is the process of submitting a leave request?
Any leave that you may take when you’re a contractor for Randstad must be agreed upon and signed off by your consultant and the client.
If you intend to take sick/medical leave, we ask you to notify us as early as possible - usually before you are due to start work on the day that you intend to take as sick leave. A Leave Request form must also be completed and signed by the client, along with a medical certificate.
- At our Randstad Australia branch, we do not provide any paid leave including but not limited to annual, long service, parental, carers or sick leave for contractors.
- If you’re a contractor in Hong Kong and intend to take sick/medical leave, then we ask you to notify us as early as possible and ensure you’ve completed a ‘Leave Request’ form, which needs to be signed by the client, along with a medical certificate.
- It is a similar process in New Zealand, except you are only entitled to sick leave once you have worked for Randstad continuously for 6 months. At that point you are entitled to 5 days. If you are not entitled to sick pay, then your time away from work will be unpaid. You may also be asked to provide a Medical Certificate if you are sick for 3 or more days.
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how will my rates be decided?
Your pay rate will be disclosed by and agreed upon with your consultant prior to the beginning of each assignment.
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why was I not paid this month?
Could be dependent on a number of different factors including not submitting your timesheet and banking details being incorrect.
There are a number of possible reasons why you have not been paid:
- Payroll did not receive your completed and approved timesheet by the cut off date.
- For new hires, payroll did not receive your completed documents, including your ID, by the payroll cut off date.
- The bank details provided to payroll were incorrect or incomplete. You must provide your bank account name as set up with your bank, your bank code (3 digits), your bank branch code (3 digits) and your bank account number (usually 9 digits).
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when do I get paid?
When you get paid will depend on your region of work.
Timesheets are processed at the start of each week, and generally your pay will be available in your bank account no later than Thursday (unless there is a public holiday in NSW whereby your pay may be delayed by one day).
Should a bonus payment be part of your contractual arrangement, this will only be paid following signed authorisation of the client. This is usually done at the end of your contract period.
Bookings and payslips are accessible through your own My Randstad web portal.
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my salary doesn't look right, what do I do?
Queries about salary and pay can be addressed to Randstad depending on your location.
Please contact the Customer Service Hotline on 1300 852 155 or email customerservice@randstad.com.au. Your queries will be answered between 8.30am to 5.30pm (EST) weekdays. If your call is answered by voicemail, leave your full name (including spelling), Employee ID number, contact phone numbers including your area code and the reason for your call. Your call will be responded to promptly.
media and industry related enquiries.
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i am a journalist / reporter from XXX. i would like to interview someone from your company for an article - who can i speak to?
If you have any media-related inquiries, please reach out to us through this page.
Our Head of Communications will get in touch with you within 24-48 hours.
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do you engage in a recruitment services partnerships?
Thank you for considering a partnership with us. However, we do not collaborate with other talent recruitment firms at this moment.
We appreciate your interest and will keep your information on file should our partnership opportunities change in the future.
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do you engage in any event sponsorships?
Thank you for considering a partnership with us. We evaluate every sponsorship opportunity on a case-by-case basis.
Please reach out to us through our Media Relations page and leave your contact details, including your name, email and company. Our Head of Communications will reach out to you if they would like to learn more information or proceed with the sponsorship.
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do you participate in any event partnerships or collaborations?
Thank you for considering a partnership with us. We evaluate every speaking opportunity and partnership on a case-by-case basis.
Please reach out to us through our Media Relations page and leave your contact details, including your name, email and company. Our Head of Communications will reach out to you if they would like to learn more information or proceed with the sponsorship.
FAQs on fake jobs.
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i received a job offer from another agency/employer, can you help verify the authenticity of their offer letter?
We regret to inform you that we are unable to assist you in this request. To ensure the authenticity of the offer letter you received, we recommend verifying it with the recruitment agency or employer directly.
We encourage you to visit our Job Scam page to determine if you have been targeted by a potential job scam. If you suspect that the job offer is not authentic, we recommend that you take necessary precautions to protect yourself. -
i received a message with a job offer from a Randstad recruiter. is this job offer legit?
Randstad is aware of job scams from Telegram, Whatsapp or Facebook Messenger involving individuals and/or organisations impersonating Randstad employees to scam people.
Our consultants do not use messaging platforms to reach out to job seekers as their first point of contact. To protect yourself, please do not engage with the scammers on these platforms and change your privacy settings on Telegram to only receive messages from people in your contacts. We also recommend that you make a report of the scams in this form to raise more awareness about job scams.
If you have any questions or want to learn more about scams and fake job offers, please visit our Job Scam Page. -
how do i file a complaint against a fake job?
If you come across a fake job advertisement or have been a victim of a job scam, it is important to file an official police report with the local police immediately. Providing the police with all the relevant information, such as the sender's contact information, a copy of the fake job advertisement, chat history and any transaction history can help raise awareness and protect others from falling victim to scams.
Randstad does not condone any illegal activities and advises individuals to call their respective offices to verify suspicious job postings. Find out more about Job Scams and avoid being a victim. -
who do i contact with for possible randstad fake job ad?
If you have come across a suspicious job posting or suspect that a job ad from Randstad may be fake, you can report here with photo attachment to verify the job posting.
If you have already been contacted by someone regarding a fake job offer, it is important to report the incident to the local police immediately. You can provide them with all relevant information you have, including the sender's contact details, copies of the fake job advertisement, chat history, and any transaction history. This will help to raise awareness of job scams and protect others from becoming victims.
It's important to be cautious on fake jobs and do your research before applying to any job to avoid falling victim to job scams.
need more help? contact us if your queries are not in this FAQ list.