servicenow technical lead.

Responsibilities:

• Leading, managing and mentoring a development team, including setting priorities, allocating work, and fostering a high-performance culture.
• Developing and maintaining development plans and schedules to ensure milestones are delivered, are on time, within budget and are of a high quality.
• In partnership with clients and other stakeholders, applying strategic and systems expertise to design, develop, test, and implement solutions (i.e. integrations, customisations and/or enhancements) in line with business requirements and frameworks and standards.
• In collaboration with IT and business teams, developing best practices for ServiceNow development, assisting to document knowledge transfer materials and uplift agency capability.
• Performing regular performance testing, maintenance, and upgrades to ensure system stability.
• Liaising with technical teams and business area staff to facilitate the rapid resolution of issues and/or faults within fielded ServiceNow applications and modules, and those still under development.
• Contributing to the continuous improvement of ServiceNow by monitoring and keeping abreast of new ServiceNow features and functionalities, and providing recommendations for development, process and systems enhancements.
• Liaising with vendors, business areas and IT Branch staff as required to mitigate delivery risks and issues and remove blockers.
• Working as part of an Agile project/program team or business as usual area as directed.
• Performing other duties as directed from time-to-time by Directors/Team Leaders or a delegate.

Mandatory criteria

• Proven ability to lead, manage and mentor a development team to deliver quality results on time and within budget using Agile methodology.
• Proven hands-on technical lead experience working across the Software Development Lifecycle (SDLC) and acting as the conduit between business and technical teams.
• Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards, including ITSM, ITOM and HR.
• Demonstrated proficiency in developing and customising ServiceNow modules, workflows, forms, and scripts.
• Demonstrated experience in monitoring system health and proactively addressing any issues to minimise downtime.
• Proficiency in using Microsoft development practices, platforms and technologies (i.e. Office 365, SharePoint and Azure DevOps).
• Well-developed communication skills, including the ability to distil technical information in plain English to communicate with influence.
• Demonstrated experience managing and delivering results to a high quality, within time constraints and with competing priorities.

Desirable

• Tertiary qualifications or industry recognised certification in Information Management, Computer Science, or a relevant discipline.
• Industry recognised ServiceNow certification, such as ServiceNow Certified Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) or ServiceNow Certified Application Developer (CAD).
• Demonstrated knowledge of IT frameworks, such as ITIL and TOGAF.
• Demonstrated experience delivering large-scale ICT transformation projects/programs, preferably in a Commonwealth Government setting.
• Demonstrated knowledge of Commonwealth Government frameworks, including the ICT frameworks.

How to apply:

Please hit the apply button or for more information contact Anne from Randstad Digital on 02 6243 6404.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.